Operations Officer

Role Description

This role is responsible for carrying out day-to-day operational activities within the relevant functional area, ensuring that administrative tasks and processes are completed accurately, efficiently, and in accordance with established procedures.

This means the following key requirements,

• The role holder will be responsible for the accurate and timely completion of daily tasks, ensuring that all processes are followed correctly and that high standards of quality are maintained.
• The role holder will support effective service delivery to clients and internal stakeholders, ensuring compliance with operational requirements and achievement of agreed service standards and key performance indicators (KPIs).
  
  

Specific Role Responsibilities

• Ensure all daily activities are completed accurately, efficiently, and within agreed timescales.
• Deliver a high standard of service to clients and internal stakeholders, meeting agreed service levels and KPIs.
• Follow company procedures and operational controls to ensure compliance and minimise errors.
• Identify, investigate, and escalate discrepancies, risks, and operational issues where appropriate.
• Maintain accurate records and ensure relevant documentation is completed and retained.
• Work collaboratively with colleagues and internal teams to resolve queries and achieve operational objectives.
• Contribute to process improvements to enhance efficiency, accuracy, and service delivery.

Functional Area Responsibilities

Payments & Account Administration

• Support the administration and maintenance of client bank accounts, ensuring records are accurate and up to date.
• Process payments, transfers, refunds, Direct Debits, standing orders and interest transactions accurately and within agreed deadlines.
• Ensure client funds are correctly identified, allocated, and recorded, following established procedures and controls.

Reconciliations

• Carry out regular bank and Direct Debit reconciliations to ensure records and transactions are accurate.
• Investigate discrepancies, unmatched transactions, and errors, ensuring outstanding items are resolved or escalated promptly.
• Maintain accurate records and supporting documentation in line with company procedures and regulatory requirements.

Operational Support

• Respond to queries and provide support to internal teams and relevant stakeholders.
• Monitor outstanding requests and ensure tasks are completed within agreed service levels and deadlines.
• Identify and escalate operational risks or issues, while contributing to process improvements and maintaining compliance with company procedures.

Experience required

Knowledge & Skills

• Experience in administrative, customer service, or operations-based role.
• Experience in using Excel for data analysis.
• Excellent interpersonal and communication skills.
• Ability to work to deadlines and meet agreed service levels.
• Strong attention to detail and the ability to complete tasks accurately and consistently.
• Good organisational skills with the ability to manage multiple tasks and prioritise workload effectively.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.