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IMA Financial Group

Insurance, risk management, and wealth advisory

Director IT Technical Operations

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 14 years of experience, or equivalent work experience, in computer technology-related fields is required.
  • At least 10 years of management experience with technical team members is required.
  • In-depth knowledge across infrastructure and operations, demonstrated with certifications in ITIL, ITSM, or other relevant certifications, is required.
  • At least 10 years of current experience with Microsoft desktop operating systems, Microsoft Outlook, Microsoft Teams, and SharePoint is required.
  • At least 10 years of workstation management and application deployment experience using Microsoft Intune is required.
  • At least 10 years of experience and demonstrated success implementing and improving a service desk ticketing system, including workflows and asset management, is required.
  • At least 8 years of experience with IT processes for employee onboarding, offboarding, and workstation setup is required.
  • At least 8 years of experience supporting office IT capabilities for printing, conference room audiovisual systems, and access badging is required.

Responsibilities

  • Recruit, retain, and develop IT Field Technician and Helpdesk team members to build a team that meets or exceeds IMA’s current and future technology needs.
  • Establish clear expectations, accountability, goals, and development plans for leaders and team members.
  • Design, implement, and continuously operate key IT service management foundational processes.
  • Provide strategic direction for Field Technician services supporting offices across the country.
  • Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions.
  • Oversee daily support activities across on-site Field Technicians and the Enterprise Help Desk.
  • Set key processes and standards for on-site workstation and peripheral hardware and support models.
  • Facilitate, participate in, and implement continuous improvement and cost management programs designed to support the IMA business strategy and roadmap, including balancing on-premises and cloud posture, hardware refreshes, and operational administration improvements.

Desired Qualifications

  • Experience managing remote team members is preferred.
  • Experience with Microsoft M365 integration projects is preferred.
  • Freshservice experience is preferred.

About the Company

IMA Financial Group

Insurance, risk management, and wealth advisory

IMA Financial Group is a diversified financial services company that provides insurance, risk management, and wealth management services to individuals and large corporations in the U.S. It helps clients protect assets, manage risk, and grow wealth through customized solutions backed by data-driven insights. Its offerings include tailored insurance products, risk-Management strategies, and comprehensive wealth management, with revenue coming from insurance premiums, advisory fees, and wealth management fees. A key differentiator is Towerstone, its subsidiary focused on specialty insurance brokerage for niche markets such as energy, allowing IMA to serve complex risk needs beyond traditional insurance. The company aims to deliver practical, customized financial protection and guidance that reduces risk and supports long-term financial security and growth for its clients.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$1.6B
Headquarters
Denver, CO
Founded
1974

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