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Universal Health Services

Manages hospitals and behavioral health facilities

Assistant Director of Intake

Clinical Support & Patient AdministrationUpdated on Nov 11
Full-timeShreveport, LA, USANo salary listedIn-person

About the Job

Requirements

  • A Master’s degree in social work, psychology, or a related field, or RN licensure; a bachelor’s degree is preferred.
  • Excellent verbal and written communication skills.
  • Ability to prioritize, work under high stress and pressure, multitask, and apply critical thinking.
  • Understanding of funding entities and thorough knowledge of the psychiatric services provided by the hospital.
  • Basic computer skills and accurate data-entry skills.
  • Knowledge of insurance contracts and payers, and precertification for inpatient hospitalization.
  • Experience gathering and documenting medical and clinical information for assessment and physician staffing.
  • Ability to triage medical and psychiatric needs.
  • Working knowledge of DSM-V diagnostic criteria, mental status examination, and addiction and recovery.
  • Customer-service skills demonstrated through supportive and constructive communication with coworkers, patients, visitors, families, and referral sources.
  • Ability to prioritize and assign tasks and hold staff accountable for completion.
  • Complete knowledge of crisis-intervention techniques.
  • Training in Crisis Prevention Intervention (CPI) or Handle With Care, and CPR.
  • Knowledge and ability to use computers, analysis programs, and the internet for measurement and reporting of key indicators and trends.

Responsibilities

  • Direct screening of potential patients for admission and initiate the integrated assessment process.
  • Assist administration, physicians, and clinical staff in assessing pending admissions to determine appropriate levels of care, and communicate pending admissions to the Nursing Department.
  • Use approved admission criteria, with the psychiatrist’s assistance, to determine the least restrictive appropriate level of care and initiate the episode-of-care plan at admission.
  • Monitor intake and appointment information calls 24 hours a day and prepare appropriate forms.
  • Assist the Admissions Director with interviewing, hiring, and training staff.
  • Ensure a system is developed for continuity of care and communication with families and appropriate referral sources, and ensure the system is regularly evaluated and reviewed.
  • Assist the Director of Admissions with administrative oversight and direction of the Admissions Department.
  • Supervise staff providing patient access to care and behavioral-health assessment services, including call management, clinical level-of-care evaluations, crisis intervention, admissions, and referrals.
  • Interface with medical staff, nursing staff, department leaders, hospital administration, external referring agencies, and payers.
  • Assist with departmental adherence to policies and procedures, regulatory compliance, service excellence, and data entry and management.
  • Assist in developing and managing processes for efficient admissions.
  • Provide staff supervision, clinical case consultation, and coordination and organization of day-to-day activities to support effective department operations and smooth admissions processing.

Desired Qualifications

  • A minimum of 1–3 years of direct clinical experience in a psychiatric or mental-health setting.
  • RN, LCSW, LPC, Ph.D., or another applicable license under state regulations.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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