Senior Manager

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site:  West Park Healthcare Centre, and other locations withing the GTA
Department:  Assessment Centre
Reports to:  Senior Director, Altum Health
Salary Range: $121,215 to $151,518 per year.
Hours: 37.5 per week
Shifts: Monday to Friday
Status: Permanent Full-time
Closing Date: November 17. 2026

Position Summary

UHN West Park Assessment Centre provides a variety of comprehensive, multidisciplinary, objective third-party assessment services to insurers, the medical-legal and disability management community, and employers. One hundred percent of the Assessment Centre's revenues go directly back to UHN, benefiting patients recovering from life-altering events and medical conditions. We are currently looking for a Senior Manager, UHN West Park Assessment Centre to join our team and lead this division.

The Senior Manager, Assessment Centre is responsible for providing strategic and operational leadership for the UHN West Park Assessment Centre. Reporting to the Senior Director – Altum Health, the Senior Manager will oversee all operational functions to ensure the efficient delivery of high-quality assessment services, quality and process improvement, financial management, exceptional customer experiences, regulatory compliance, and sustainable business growth.

The successful candidate should hold expert knowledge of the SABS legislation, insurer’s examinations and independent evaluations.

This role is hybrid in nature with onsite presence required at the UHN West Park Healthcare Centre or other locations within the GTA as driven by the needs of the business, its clients and customers.

Duties

Operational Leadership

• Oversee the day-to-day operations of the Assessment Centre, ensuring efficient and effective service delivery across all assessment services.
• Develop and implement operational strategies, policies, procedures, and performance metrics to support organizational goals.
• Monitor performance of division related service volumes, resource utilization, scheduling efficiency, turnaround times, and customer satisfaction.
• Identify opportunities for process improvement, workflow optimization, and operational innovation.
• Keep abreast of external changes that could impact the business operations such as legislative and guideline changes. Educate staff, Quality Assurance Consultants and Assessors, implement new work flow processes, and revise or create new policies and procedures
• Ensure adherence to quality standards, regulatory requirements, accreditation expectations, and organizational policies.

Business Performance & Growth

• Support the development and execution of business plans that promote service growth and financial sustainability.
• Monitor key operational and financial performance indicators and prepare regular reports for leadership.
• Identify market opportunities and support the expansion of assessment services across the insurance, legal, disability management, and employer sectors.
• Collaborate with leadership to develop pricing strategies, service offerings, and operational initiatives that enhance competitiveness.

Team Leadership

• Provide leadership, mentorship, and performance management for the core leadership team.
• Support development of leadership, administrative, and operational teams
• Foster a culture of accountability, collaboration, service excellence, and continuous improvement.
• Support recruitment, onboarding, training, and professional development activities.
• Lead change management initiatives and promote employee engagement.

Client & Stakeholder Management

• Develop and maintain strong relationships with insurers, law firms, case management companies, employers, and healthcare professionals.
• Act as a contract manager and key operational liaison for clients and external stakeholders.
• Address service concerns and implement solutions to enhance customer satisfaction and retention.
• Ensure service delivery consistently meets contractual obligations and client expectations.

Clinical Assessor & Network Support

• Oversee assessor recruitment, onboarding, scheduling, credentialing, and engagement activities.
• Collaborate with assessors to improve operational efficiency while maintaining assessment quality and independence.
• Ensures leased and rented facilities meet the standards required for the performance of scheduled activities to support safe, efficient and effective delivery of services

Financial & Resource Management

• Develop and manage operational budgets and resource plans.
• Monitor revenues, expenses, productivity metrics, and business performance.
• Identify opportunities for revenue growth and cost optimization.
• Support financial forecasting and business planning activities.

Quality, Risk & Compliance

• Ensure compliance with applicable legislation, privacy requirements, regulatory standards, accreditation requirements and organizational policies.
• Oversee quality assurance initiatives and continuous improvement programs.
• Monitor operational risks and implement mitigation strategies.
• Support complaint resolution, audit activities, and performance reviews.

Strategic Initiatives

• Lead projects related to technology implementation, process redesign, service expansion, and business transformation.
• Participate in strategic planning and organizational development initiatives.
• Support the adoption of data-driven decision-making and performance measurement frameworks.

Qualifications

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Health Sciences, Rehabilitation Sciences, or a related field.
• Master's degree (MBA, MHA, or equivalent) preferred.

Experience

• Minimum 7 to 10 years of progressive leadership experience in healthcare operations, , independent assessment services, or a related professional services environment.
• Demonstrated experience leading multidisciplinary teams and managing service delivery operations in a hybrid working model
• Experience working with insurers, disability management organizations, medico-legal stakeholders, and healthcare service providers required.
• Strong financial and operational management experience required.

Knowledge & Skills

• Exceptional leadership, coaching, and team development skills.
• Strong business acumen and analytical capabilities.
• Experience managing operational performance metrics and continuous improvement initiatives.
• Knowledge of insurer’s examinations, independent medical evaluations, disability management, rehabilitation services, or medico-legal environments required.
• Excellent stakeholder management and relationship-building skills.
• Outstanding communication, negotiation, and problem-solving abilities.
• Strong project management and change management experience.
• Proficiency with operational reporting, scheduling systems, and business intelligence tools.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages  
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) 
• Close access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.