Supervisor - Student Services

Lead the way in service, support, and student success.

Supervisor, Student Services

About the role

Passionate about customer service? As Supervisor, Student Services, you’ll lead a team of call center agents while also providing direct customer support. You’ll serve as the department’s subject matter expert, partnering with your team and colleagues across the business to resolve student and client issues. Through hands-on leadership, thoughtful coaching, and strong operational oversight, you’ll help deliver a consistent, high-quality service experience.

Based in one of our offices on a hybrid basis you’ll be mitigating legal risks and protecting the company's interests.

*This is a "Panama" shift working a rotating schedule

What you’ll be doing

As part of the Call Center team, you’ll balance team leadership with day-to-day customer support, ensuring the Student Services operation is prepared, responsive, and aligned with client expectations. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with: 

• Serving as the primary liaison for Client Service Managers, supporting call reviews, client service requirements, stewardship reporting, special requests, and student communications.
• Leading system readiness efforts for new clients in partnership with IT Services and coordinating activities that support a successful launch.
• Managing team schedules, shift coverage, and timecard processes to maintain appropriate staffing and operational support.
• Overseeing student communications and reviewing notifications for accuracy, clarity, and appropriateness before distribution.
• Leading monthly one-on-one meetings with team members and providing coaching, actionable feedback, technical development, and quality assurance support.
• Fostering strong team communication and engagement through regular team meetings and consistent information sharing.
• Providing direct customer support and helping resolve escalated student and client issues in partnership with internal teams.

What you’ll bring

Think you could make a difference here? We’re looking for a people-focused leader who combines strong customer service instincts with sound operational judgment. You’ll be comfortable coaching employees, managing competing priorities, and working across technical and operational teams to resolve issues. You will also have some of the following:

• 3+ years of experience in a call center, customer service, or technical support environment, including supervisory or team leadership experience.

• Demonstrated experience coaching and developing employees and providing timely, constructive performance feedback.
• Strong customer service, problem-solving, and escalation management skills.
• Excellent written and verbal communication skills, with the ability to work effectively across departments.
• Strong organizational skills and the ability to manage staffing, scheduling, and multiple operational priorities.
• Experience collaborating with technical and operational teams to resolve issues and support client needs.
• Proficiency with support and workforce management systems such as ServiceNow and Workday.
• Ability to work a Panama schedule and varying shifts based on business needs.

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

• Hourly Pay: $20 - $22
• Annual Bonus
• Learning and development opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.