Help us to increase the number of successful products in the world!
đ Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.
đ€ Interview process: 5 stages across 2-3 weeks: 1) 30min call with Coua (Talent Partner), 2) 30min call with Simon(CSM Lead), 3) 30min call with Tim, cofounder,, 4) PostHog SuperDay (paid day of work). Read more about our interview process.
đ„ïž Team: Sales & Customer Success
đŒ Manager: Simon Fisher
đ° Compensation: Please check our compensation calculator.
đŠ Read more about how we hire and how we think about Diversity & Inclusion.
About PostHog
We help developers build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, A/B testing, a CDP, SQL access, and a data warehouse⊠and thereâs plenty more to come.
PostHog was created as an open-source project during Y Combinatorâs W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 70,000 companies have installed the platform. Weâve had huge success with our paid upgrades, raised $27m from some of the worldâs top investors, and have shown strong product-led growth â 97% driven by word of mouth.
Weâre growing quickly, but sustainably. Weâre also default alive, averaging 10% monthly revenue growth and with more than $10m ARR. Weâre staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.
What we value
We are open source - building a huge community around a free-for-life product is key to PostHogâs strategy.
We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from.
Working autonomously and maximizing impact - we donât tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.
Solving big problems - we havenât built our defining feature yet. We are all about shipping fast, talking to users, and iterating.
Who weâre looking for
A customer-obsessed person to take care of a large number of our larger customers. Youâll engage with them regularly to ensure their continued retention and growth.
Youâll need to be technical enough to help our customers - you need to be incredibly helpful and solve real problems without asking a sales engineer for help. No going away and asking an expert by default - you will be the expert!
Youâre great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.
What youâll be doing
Youâll be the face of PostHog for ~50 paying customers in the $20-$100k ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!
Itâll be your responsibility to ensure that both types of customers stay with us. This means doing things like:
Building relationships with the users so that you know who the key people in each company are.
Owning their feedback and making sure it gets to the wider PostHog team.
Being super responsive to their Slack messages, support tickets, and emails.
Generally being their favorite ever Customer Success person to work with!
More broadly, youâll need to keep an eye product usage and revenue data to ensure that your customersâ health doesnât move into the red, and be proactive in resolving things if it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!
This role comprises a base salary component plus bonus for hitting/exceeding customer retention targets - the salary in our compensation calculator is your expected base pay for on-target earnings.
What you wonât be doing
â Taking someone with you to every customer meeting - itâll normally be you and the customer. Very occasionally you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.
â Aggressively pursuing expansion opportunities - this role is primarily focused on retention.
Requirements
Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
Able to work at scale - youâll have around 50 customers to manage so need to prioritize effectively.
Youâre able to go deep on understanding the product. You donât need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations.
Nice to have
Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
Youâve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.
We believe people from diverse backgrounds, with different identities and experiences, make our product and our company better. Thatâs why we dedicated a page in our handbook to diversity and inclusion. No matter your background, weâd love to hear from you!
Also, if you have a disability, please let us know if thereâs any way we can make the interview process better for you - weâre happy to accommodate.
#LI-DNI
Benefits
What we offer in return:
đ° Generous, transparent compensation and employee-friendly equity in PostHog
đŽ Unlimited time off with a 25 day minimum (in 2021 the team on average took 32 days off)
đ„ Private medical insurance, including dental and vision (US and UK only)
đ” đŽ Pension/401k contributions (4% matching)
đŒ Generous parental, bereavement and child loss leave
đ Training budget and free books
â $200/month budget towards co-working or cafĂ© working and $500/month for team socials
đ§ Spill mental health chat
đ€ $100/month budget to provide support to open-source projects
đž Weâll be your first investor
đ« Regular team off-sites (we went to Aruba in March) with carbon offsetting for work travel with Project Wren