Full-Time

Technical Customer Success Manager

Posted on 10/18/2024

PostHog

PostHog

51-200 employees

Platform for product engineering integration

No salary listed

Junior, Mid

Remote in USA

Category
Customer Experience & Support
Customer Success
Customer Support
Sales & Account Management
Requirements
  • Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
  • Able to work at scale - you'll have around 50 customers to manage so need to prioritize effectively.
  • You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations.
Responsibilities
  • You’ll be the face of PostHog for ~50 paying customers in the $20-$100k ARR range.
  • Building relationships with the users so that you know who the key people in each company are.
  • Owning their feedback and making sure it gets to the wider PostHog team.
  • Being super responsive to their Slack messages, support tickets, and emails.
  • Generally being their favorite ever Customer Success person to work with!
  • Keep an eye on product usage and revenue data to ensure that your customers' health doesn’t move into the red, and be proactive in resolving things if it does.

PostHog offers a unified platform that combines tools for product engineering and data integration, allowing businesses to focus on product development instead of data management. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a generous free tier for many users. The platform is adaptable to various use cases and grows with businesses, supported by extensive tutorials and guides. PostHog aims to provide an efficient and affordable solution for both startups and growth-stage companies.

Company Size

51-200

Company Stage

Series B

Total Funding

$27M

Headquarters

San Francisco, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for open-source analytics tools boosts PostHog's market potential.
  • Growing trend towards self-hosted solutions aligns with PostHog's offerings.
  • Recent $15M funding supports expansion and feature development.

What critics are saying

  • Competition from privacy-focused platforms like Matomo and Plausible is increasing.
  • Scaling usage-based pricing may challenge larger enterprise adoption.
  • Reliance on free tier could risk financial stability if users don't convert.

What makes PostHog unique

  • PostHog offers open-source product analytics tailored for developers.
  • The platform replaces the modern data stack, focusing on product development.
  • PostHog's usage-based pricing decreases with scale, offering cost efficiency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

Mental Health Support

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-6%

1 year growth

-8%

2 year growth

-11%
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