About Understood
Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive.
Having a shared commitment to our values is a key factor in any hire we make. We have five core values:
- Continuously learn.
- Act with intention.
- Champion difference.
- Inspire change.
- Grow together.
Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential.
To learn more about Understood, please visit: www.understood.org.
Who you are
We are looking for an entry-level Research Operations Coordinator to support our Brand Research & Strategy and User Research Teams. You will be reporting into the Associate Director, User Research.
This role will include owning the set-up, recruitment, incentives, and overall management of research projects and other logistics for the team, for both upstream qualitative interviews and for downstream UX interviews.
Typically, we conduct research with a parent or caregiver of a child who learns and thinks differently, or individuals who have learning and thinking differences themselves. Conversations can be challenging and emotionally charged, so it is important that participants are appropriately sourced and primed ahead of time. Research is only as good as the people we speak to, so the broader team relies on the success of this role.
This is a hybrid opportunity, which requires three (3) days per week in our NYC office.
What you’ll do
- Owning the day-to-day management and coordination of research projects, including sourcing, screening, and scheduling research participants, as well as related communications and research incentive payments (done via digital platforms)
- Owning project set-up across platforms - experience with/knowledge of User Interviews, Lookback, Dovetail, Survey Monkey a plus
- Organizing participant data in Excel/Google Sheets and our project management systems
- Arranging Google Calendar eventing and updating relevant stakeholders of current research project events
- Preparing data for analysis, including downloading and tagging transcripts and survey responses
- Acting as the point of contact for our research participants via email and phone
Must-haves
- You have 1-2 years experience (internships, school jobs included) in Research, a customer or client-facing role and/or project management
- You preferably have qualifications in a human behavior related field, such as Psychology, Sociology, Anthropology, Marketing and Communication, Behavioral Sciences, Economics or relevant experience
- Committed to embodying and being a steward of our commitment to diversity, equity, inclusion, and belonging
Nice-to-haves
- You are motivated to improve the lives of the people who learn and think differently, and the people around them, and are willing to empathize with their experience
- You believe in the value of qualitative research and have a clear understanding about why recruiting quality participants is so important
- You are eager to learn about research methodologies, tools, and approaches
- You are organized and detailed oriented, you can manage multiple projects at the same time
- You are a curious, critical and conceptual thinker that is open to learning, growing and being proven wrong
The base salary range for this role is minimum $70,000 - $85,000 maximum, depending on years of experience and qualifications. We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings.
Commitment to diversity, equity, and inclusion
Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.
Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.
For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive function challenges, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.
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