Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Senior Analyst - Claims Specialist

Claims AdjudicationConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Minimum 7–9 years of claims-handling experience.
At least 5 years of end-to-end claims-handling experience.
Experience with policy placing and accounting functions.
Proficient understanding of insurance policies, coverage, and exclusions.
Knowledge of London Markets, SNAD, their dealings, and how rejections are handled.
Knowledge of CAR, liability, reinsurance, property, cyber, bordereau, D&O, claims-made policies, professional risk, financial risk, aerospace, and onshore and offshore claims.
Proficiency with Microsoft Office.
Ability to work shifts and adapt to changing work requirements.
Strong oral and written communication skills.
Ability to work as part of a team.
Time-management skills.
Presentation skills.
Analytical and problem-solving skills.
Project-management skills.
Attention to detail and accuracy in claims activities.

Responsibilities

Meet the expectations of internal and external stakeholders, the organization, and clients.
Contribute to achieving service-level agreements, key performance indicators, and business objectives.
Ensure smooth account transitions, including preparing all relevant documents.
Monitor claims and debt reports regularly to ensure compliance with Financial Conduct Authority guidelines.
Adhere to claims compliance requirements.
Handle claims end to end and communicate with clients.
Review and present reports.
Handle complex UK claims and coordinate with internal and external stakeholders, clients, and insurers.
Support smooth and efficient transition and delivery of shared-services functions to internal stakeholders.
Manage end-to-end claims for the UK specialty claims vertical.
Identify and manage risk events or sanctions.
Conduct training to enhance knowledge and ensure timely submission of reports.
Prepare and present process maps, process flows, standard operating procedures, and ad hoc claims-related materials or activities.
Foster collaboration, continuous improvement, and customer focus within the shared-services team.
Groom and train team members.
Identify challenges and opportunities and contribute to improving claims-process efficiency.

Desired Qualifications

Exposure to end-to-end claims handling is a definite plus.

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Knowledge Lead Claims Specialist for GGB UK – Specialty Claims vertical. As the GGB UK – Specialty Claims vertical, you will be responsible for handling complex claims and coordinating with internal and external stakeholders, Clients, Insurers etc. You will be managing end to end claims for UK. You will ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving claims for UK location. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in India and UK Exposure to End to End Claims Handling is a definite plus. Proficient in handling and avoiding risk event or sanctions. Conduct trainings to enhance knowledge and timely submission of reports. Perparing and presentation of process maps, process flow, SOP, Adoc Claims related activities etc

How you'll make an impact

Responsibilities:

Meeting expectations of various stakeholders (Internal and External), Organisation and various Clients.
Contributes to achieve the Service level agreements, Key Performance indicators and business objectivesa
Ensuring smooth transition of account including preparation of all relevant documents
Regular monitoring of various claims and debts reports to ensure all guidelines from FCA are met.
Adheres to claims compliance requirements
End to end claims handling and communication with Clients
Review and presentation of various reports
Should have attention to detail and accurate in claims activities.
Should be aware of London Markets, SNAD and their dealings, how rejection are dealt etc
Should have knowledge of CAR, Liability, Reinsurance, Property, Cyber, Bordereau, D&O, Claims made policies,
Professional Risk, Finanacial Risk, Aerospace, Onshore and Off shore claims

Competencies:

Communication Skills: Excellent oral and written communication skills

Technical Knowledge: Proficient understanding of insurance policies, coverage, and exclusions.

Mentoring and Training: Grooming team members within the team

Strategic Thinking: Capability to foresee challenges and opportunities

Innovation and Creativity: Committed to bring efficiency within the claims process

About you

Qualifications:

Minimum Required Degree: Any Graduate
Minimum 7-9years of Claims handling
Atleast 5year in End to End claims handling
Experience about policy placing/accounting functions

Knowledge, Skills and Ability:

MS Office
Adaptability (working in shifts etc)
Communication Skills
Team Work
Time Management
Presentation skills
Analytical and Problem solving skills
Project management

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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