General Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The General Manager provides overall leadership for the property and is accountable for its operational, financial, guest experience, safety, and people's performance.

This role leads the property leadership team and ensures departments work together to deliver a safe, welcoming, and consistently high-quality experience for both guests and team members.

The General Manager translates The Glacier Park Collection and Pursuit priorities into clear property goals and operating plans while partnering closely with GPC and Pursuit support teams including Finance, Revenue Management, People, HSE, IT, Brand, Sales, and other functions.

ROLES & RESPONSIBILITIES
Property Leadership & Strategy

• Establish and execute the annual operating plan and priorities for the property.
• Translate GPC and Pursuit priorities into clear departmental goals, accountability, and operating plans.
• Lead and align the property leadership team around guest experience, financial performance, safety, people, and operational priorities.
• Ensure leaders understand expectations, decision rights, and performance standards.
• Represent the property in Montana, and leadership team, business planning, and operational discussions.
• Financial & Business Performance
• Own overall property financial performance, including revenue, contribution margin, labor, operating expenses, and capital execution.
• Partner with Finance, Revenue Management, and department leaders to develop annual budgets, forecasts, staffing plans, and corrective actions.
• Regularly review financial and operating performance and take timely action when results are off plan.
• Identify sustainable operating efficiencies while protecting the guest and employee experience.
• Hold department leaders accountable for financial performance and responsible use of labor and operating resources.

Property Operations

• Provide leadership oversight across applicable property functions including lodging, food and beverage, guest services, retail, transportation, facilities, maintenance, employee housing, and other operating areas.
• Ensure department leaders have the support, tools, staffing, and authority needed to operate effectively.
• Establish consistent operating standards and maintain clear accountability across departments.
• Coordinate property opening, peak-season, transition, and closing plans.
• Lead the property response during operational disruptions, staffing challenges, safety events, weather impacts, or significant guest issues.
• Maintain strong communication and coordination between departments where the guest or employee journey crosses multiple areas of the operation.

People Leadership & Organizational Development

• Lead, coach, and develop the property leadership team.
• Build succession plans and development pathways for key leadership positions.
• Establish a culture of accountability, collaboration, communication, and support.
• Partner with the People Team on workforce planning, recruiting, onboarding, retention, engagement, performance management, and employee relations.
• Ensure leaders create a safe, inclusive, and engaging workplace.
• Maintain effective leadership coverage throughout seasonal operations, openings, closings, and periods of high demand.
• Support employee development through coaching, training, cross-training, and growth opportunities.

Guest Experience & Operational Excellence

• Ensure consistent and high-quality guest experience across all property touchpoints.
• Use Medallia results, guest feedback, operational observations, financial information, and team feedback to identify opportunities for improvement.
• Hold leaders accountable for service standards, property readiness, issue resolution, and continuous improvement.
• Regularly evaluate the guest journey and remove unnecessary friction.
• Ensure operational decisions appropriately balance guest impact, employee experience, and practical operating needs.

Safety, Compliance & Risk Management

• Champion Pursuit's Safety-First culture and maintain clear accountability for HSE standards throughout the property.
• Partner with HSE and department leaders to identify risks, complete corrective actions, deliver required training, and meet regulatory requirements.
• Ensure compliance with applicable lodging, food safety, transportation, employment, environmental, liquor, fire/life-safety, and other operating requirements.
• Maintain appropriate emergency response and business-continuity plans.
• Escalate significant operational, financial, safety, employee, or reputational risks promptly.

Capital, Maintenance & Property Stewardship

• Lead property input into annual maintenance capital, growth capital, and long-term asset planning.
• Partner with Maintenance, Development, IT, Brand, Finance, and project teams on property improvements and capital projects.
• Ensure projects are operationally ready and successfully transitioned into service.
• Maintain appropriate standards for property conditions, preventative maintenance, cleanliness, appearance, and overall guest-facing presentation.
• Ensure property assets, equipment, vehicles, and facilities are maintained and used responsibly.

Change & Systems Leadership

• Lead implementation of new systems, processes, technology, and GPC enterprise initiatives at the property.
• Ensure leaders and employees receive the training and support necessary for successful adoption.
• Reinforce accountability for sustained use of established operating systems and standards.
• Provide practical property feedback to GPC support teams as new programs and processes are developed.

Decision Authority

• Prioritize and deploy property labor and operating resources within approved budgets and authority levels.
• Approve property operating plans, schedules, and departmental resource allocations within established authority.
• Resolve competing departmental priorities when property-wide alignment is required.
• Recommend organizational, compensation, staffing, and capital changes to GPC leadership.
• Escalate decisions outside approved financial, legal, safety, People, or enterprise authority.

SKILLS & QUALIFICATIONS

• 3-5+ years of progressive hospitality, lodging, attraction, food and beverage, or related operational leadership experience.
• General Manager, Assistant General Manager, Director, or comparable senior property leadership experience preferred.
• Demonstrated responsibility for financial performance, workforce planning, guest experience, and operational execution.
• Experience leading multiple departments or functions within a hospitality or tourism environment.
• Strong understanding of seasonal hospitality operations preferred.
• Experience coaching and developing leaders and building effective teams.
• Demonstrated ability to manage change and implement new operating processes or systems.
• Proven ability to collaborate with Finance, Revenue Management, People, HSE, IT, Brand, and other support functions.
• Ability to live and work at or near the assigned property and travel as required.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The role operates within a seasonal hospitality environment that may include lodging, food and beverage, retail, transportation, maintenance, office, and outdoor work areas.

• Work may include evenings, weekends, holidays, and extended hours during opening, peak operations, emergencies, and closing.
• The role requires comfort working in changing weather and operating conditions.
• Appropriate PPE may be required during operational, maintenance, construction, or project-site visits.
• The noise level in the work environment is usually moderate.
• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.
• While performing the duties of this job, the team member is regularly required to talk or hear. The employee is required to sit, stand, walk, use hands to handle objects, tools, or controls, and reach hands and arms.
• The team member may be required to travel to Pursuit locations in the United States and Canada.
• The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• Limited exposure to maintenance or construction environments may occur; appropriate PPE may be required during site visits.
• Must be able to navigate lodging, maintenance, transportation, waterfront, trail, and other operating environments.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.