Esthetician

MAIN DUTIES:

The Esthetician is responsible for delivering exceptional skincare and body treatments that promote relaxation, wellness, and results-driven outcomes for guests. This role provides personalized, professional services in alignment with spa protocols, brand standards, and luxury hospitality expectations, creating meaningful and memorable guest experiences while supporting overall spa revenue and service excellence.

GENERAL DUTIES:

• Perform professional facial, skincare, and body treatments in accordance with established spa protocols, brand standards, and current treatment menus.

• Conduct thorough guest consultations to assess skin type, concerns, contraindications, and treatment goals to ensure safe and effective services.

• Customize treatments to meet individual guest needs while delivering a consistent, high-quality experience.

• Maintain complete knowledge of all spa treatments, products, equipment, and current skincare trends.

• Recommend, educate, and upsell appropriate treatments, packages, and retail products to enhance guest results and maximize revenue opportunities.

• Maintain treatment rooms, tools, and equipment in a clean, sanitized, and organized conditionat all times.

• Accurately maintain guest treatment records while ensuring confidentiality of all personal and medical information.

• Communicate spa offerings, promotions, hotel amenities, and wellness programs clearly and professionally to guests.

• Participate in departmental meetings, training sessions, product education, and ongoing professional development.

• Support spa operations by assisting colleagues, special events, and guest recovery efforts as needed.

• Respond to guest concerns professionally and promptly, ensuring satisfaction and service recovery when required.

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.

• Ensure uniform and personal appearance are clean and professional.

• Maintain confidentiality of proprietary information.

• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Valid Esthetician license as required by state or local regulations.

• Previous experience as an Esthetician in a luxury spa, resort, or upscale hospitality environment preferred.

• Strong knowledge of skincare treatments, products, equipment, and hygiene standards.

• Excellent guest service, communication, and interpersonal skills.

• Professional appearance and commitment to wellness, cleanliness, and service excellence.

• Ability to stand for extended periods and perform physical tasks associated with treatments.

• Flexible availability, including evenings, weekends, and holidays.

• Ability to work effectively in a fast-paced, guest-focused environment while maintaining attention to detail.

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.