Patient Services Representative
About the job
- A high school diploma or equivalent is required.
- Familiarity with medical terminology and electronic medical record systems is required; Epic experience is a plus.
- Strong customer service skills and a professional, patient-focused demeanor are required.
- Strong organizational, multitasking, and time-management abilities are required.
- Strong verbal and written communication skills are required.
- High attention to detail and discretion with patient information are required.
- Greet patients, check them in and out, and answer questions about appointments, insurance, or procedures.
- Accurately collect co-pays, prepayments, and outstanding balances, and explain financial policies as needed.
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
- Enter and update patient demographics, insurance information, and visit details in the electronic medical record system.
- Open and close the front office, keep the waiting area clean and organized, and work assigned electronic medical record task buckets to support clinic flow.
- Two or more years of experience in a medical office or clinical setting is preferred.
- Epic experience is a plus.
About the company
OrthoAtlanta treats bone, joint and muscle conditions for children and adults through orthopedic and sports medicine clinics. Its surgeons and rehabilitation specialists manage injuries and long-term problems, from fractures and arthritis to spine pain and joint replacement. Patients access consultations, diagnostic imaging, outpatient surgery and physical therapy through the practice, with treatment plans that include surgical and nonsurgical options. It bills health insurers and patients for medical care and accepts commercial insurance, Medicare and workers' compensation plans. OrthoAtlanta was founded in 2002 and is headquartered in Atlanta, Georgia.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, GA
Founded
2002
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Simplify's Take
What believers are saying
- Retirement support includes employer money: OrthoAtlanta lists an automatic 3% retirement-plan contribution and profit sharing.
- Further study has financial support: OrthoAtlanta lists tuition reimbursement among employee benefits.
- School sports ties broaden outreach: March 2026 brought an official provider partnership with the Georgia High School Association.
What critics are saying
- Patient access has insurer gatekeepers: OrthoAtlanta requires referral paperwork before initial visits when a patient's plan mandates it.
- Some roles require Piedmont access: current/former Piedmont employees risk withdrawn offers over denied Epic medical-record system reactivation.
- Austell applicants face travel screening: the medical assistant application asks about availability to cover other OrthoAtlanta clinics.
What makes OrthoAtlanta unique
- Physicians retain ownership: OrthoAtlanta describes itself as physician-owned while working under the Piedmont Orthopedics partnership.
- Workplace injuries have dedicated coordination: Healthy Return assigns workers' compensation coordinators to each OrthoAtlanta office.
- Management sits outside the clinical practice: IntraHealth Group supplies OrthoAtlanta's management services under a shared chief executive.
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