Two95 International

IT Support Lead

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia$120k - $140kIn-person

About the Job

Requirements

Experience delivering IT operations in a large enterprise environment.
Strong leadership skills and stakeholder management experience.
Hands-on infrastructure support expertise.
Knowledge of end-user computing support.
Ability to troubleshoot LAN, WAN, VPN, and Wi-Fi.
Experience with Active Directory and Group Policy.
Experience supporting Microsoft 365 applications, including Outlook, Teams, and OneDrive.
Experience with ITSM and ServiceNow.
Experience supporting Windows 10 and Windows 11.
Knowledge of incident, problem, and change management.
Knowledge of ITIL processes.

Responsibilities

Own end-to-end service delivery for the Malaysia engagement.
Lead onsite and offshore support teams.
Manage escalations, shifts, and operational governance.
Ensure SLA/KPI compliance across IT support functions.
Act as the single point of contact for customer stakeholders and governance meetings.
Drive operational excellence and continuous improvement initiatives.
Ensure adherence to security, audit, and compliance standards.

Desired Qualifications

Experience in airline, transportation, or large enterprise environments.
Experience managing onsite–offshore delivery models.
Strong communication and leadership capabilities.

IT Support Lead

Two95 International Inc. · Kuala Lumpur, Malaysia · Contract · Posted 2026-05-06

Salary: unknown currency 120,000–140,000

Workplace: on_site

Department: Information Technology

Description

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

🔧 Key Skills:

* End-User Computing (EUC) Support

* LAN / WAN / VPN / Wi-Fi Troubleshooting

* Active Directory & Group Policy

* Microsoft 365 (Outlook, Teams, OneDrive)

* ITSM / ServiceNow

* Windows 10/11 Support

* Incident, Problem & Change Management

* ITIL Process Knowledge

📌 Key Responsibilities:

* Own end-to-end service delivery for Malaysia engagement

* Lead onsite and offshore support teams

* Manage escalations, shifts, and operational governance

* Ensure SLA/KPI compliance across IT support functions

* Act as SPOC for customer stakeholders and governance meetings

* Drive operational excellence and continuous improvement initiatives

* Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience:

* Airline / Transportation / Large Enterprise environments

* Managing onsite–offshore delivery models

* Strong communication and leadership capabilities

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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