Bright Software Group

Accounting, payroll, tax, HR software provider

CRM/HubSpot Systems Architect

Enterprise ApplicationsUpdated on Nov 13

ContractRoyal Leamington Spa, UKNo salary listedRemote

About the Job

Requirements

Strong HubSpot architecture and administration experience at enterprise scale, including multiple integrations and high workflow volume, ideally with at least one full implementation or major platform reconfiguration.
Experience designing data models and governance frameworks for CRM platforms, not just operating within them.
Ability to work to a dual reporting structure and communicate proactively with both reporting lines.
Ability to work independently and deliver to a defined scope within a fixed contract term.
Confident day-to-day use of AI tools and an active approach to finding new ways to apply them.

Responsibilities

Manage the CRM data model, integration architecture, and governance standards that provide the framework for the wider operations team.
Manage and govern existing HubSpot workflows, reducing sprawl and maintaining reliable automation as the system scales.
Own properties governance and support form creation and lead-scoring governance; support Marketing Operations with HubSpot execution, including lead distribution and routing.
Own middleware, integration data filters, and sync troubleshooting, as well as the onboarding framework for new business units adopting HubSpot.
Own data hygiene across contacts, companies, and deals, including deduplication, enrichment, and compliance, and protect data integrity through migrations.
Document system architecture, data dictionaries, and standard operating procedures, and support user training and adoption.
Provide hands-on architecture and systems support to the wider operations team to reduce reliance on a single specialist.
Build the AI workflow infrastructure needed to support new product launches.

Desired Qualifications

Experience with commercial systems adjacent to HubSpot, such as Zendesk or ChurnZero.
Experience supporting a business through an active M&A or acquisition integration programme.
Experience with SQL, Power BI, or other data manipulation tools.
Background in a private-equity-backed or multi-brand group structure.
Advanced HubSpot certifications.

About Bright Software Group
At Bright, we are powering the digital practice of tomorrow - today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our portfolio spans payroll, accounting, tax, and practice management, built around the people who use them every day.

We believe understanding is the difference between working and winning.

The Role
The CRM/HubSpot Systems Architect brings systems architecture and data-structure expertise to our commercial operations. This is a 12-month contract role, reporting formally to the Chief Operating Officer and working day to day with the Director of Revenue Operations. The role shapes how HubSpot is governed and built, and helps lift the technical capability of the wider team.

Manage the CRM data model, integration architecture and governance standards, the framework the wider operations team works within.
Manage and govern existing HubSpot workflows, reducing sprawl and keeping automation reliable as the system scales.
Own properties governance, and support form creation and lead-scoring governance; support Marketing Ops on HubSpot execution, including lead distribution and routing.
Own middleware, integration data filters and sync troubleshooting, and the onboarding framework for new business units as they come onto HubSpot.
Own data hygiene across contacts, companies and deals, deduplication, enrichment and compliance, protecting data integrity through any migrations.
Document system architecture, data dictionaries and standard operating procedures, and support user training and adoption.
Provide hands-on architecture and systems support to the wider operations team, reducing reliance on any single specialist.
Bring broader CRM/commercial-systems experience beyond HubSpot where possible (for example, ChurnZero, Zendesk, or an equivalent platform).
Build the AI workflow infrastructure needed to support new product launches.

Essential

Strong HubSpot architecture and administration experience at enterprise scale (multiple integrations, high workflow volume), ideally including at least one full implementation or major platform reconfiguration.
Experience designing data models and governance frameworks for CRM platforms, not just operating within them.
Comfortable working to a dual reporting structure, with clear, proactive communication to both lines.
Able to work independently and deliver to a defined scope within a fixed contract term.
Uses AI tools confidently in day-to-day work, and actively seeks new ways to apply them to do the job better.

Nice to Have

Experience with adjacent commercial systems such as Zendesk or ChurnZero, in addition to HubSpot.
Experience supporting a business through an active M&A/acquisition integration programme.
Experience in SQL, Power BI or other Data manipulation tools.
Background in a PE-backed or multi-brand group structure.
Advanced HubSpot certifications.

About the Company

Bright Software Group

Accounting, payroll, tax, HR software provider

Bright Software Group provides accounting, payroll, tax and HR software solutions for businesses across the UK and Ireland. By uniting Thesaurus Software Ltd. and Relate Software Ltd. in 2021 and adding AccountancyManager and BTCSoftware through acquisitions, Bright offers a connected suite that helps accountants, bookkeepers and small to mid-sized businesses stay productive. Its products include onboarding and practice-management tools (via AccountancyManager) and tax software (BTCSoftware), along with core accounting, payroll, tax and HR capabilities. The company differentiates itself through a combined portfolio of established brands, a strong reputation in the accounting industry, and a growing, integrated ecosystem that supports onboarding, tax filing, and daily practice management. Bright’s goal is to become the go-to software provider for the accounting sector in the UK and Ireland—helping users automate, streamline, and manage their workflows more efficiently.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Ireland
Founded: 2021

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