Club Monaco

Luxury fashion retailer of elegant apparel

Assistant Store Manager/Visual Manager

Merchandising +1Confirmed live in the last 24 hours

Full-timeToronto, ON, CanadaNo salary listed

About the Job

Requirements

A minimum of 5 years of retail management experience is required.
Computer proficiency with Microsoft Office, including Outlook, Excel, and Word, is required.
Excellent interpersonal skills to support a team environment are required.
Excellent spoken and written English communication is required.
Time-management and project skills are required.
Strong planning and organizational skills, with attention to deadlines, priorities, and detail, are required.
The ability to recognize and respond to changing work demands is required.
The ability to make effective autonomous and group decisions in a timely manner is required.
The candidate must be goal-oriented and focused on results, customer service, and sales productivity.
The candidate must be able to work shifts while standing and walking and lift approximately 20 pounds.
The candidate must be able to travel to remote areas for business meetings.
The candidate must be able to pack, unpack, and move stock while supporting store receiving and stocking functions.

Responsibilities

Create and maintain a database of Club Monaco customers and implement a personal shopper program.
Provide customer service and implement a monthly outreach program to update customers as new products arrive.
Brainstorm in-store event ideas and partner with store and district management to execute store events.
Handle customer inquiries about products, quality issues, return policies, and related topics.
Track monthly sales, inquiry volume, and inquiry types.
Lead product-knowledge sessions for store staff and communicate product and customer feedback to managers.
Open and close the store on designated shifts and ensure daily payroll goals are monitored and executed.
Assume Store Manager responsibilities in the Store Manager's absence and organize schedules for Managers-in-Training and Stylists.
Plan and execute actions to achieve or exceed financial plans and company financial results.
Manage sales and wage budgets strategically, monitor financial results, and communicate store needs to supervisors.
Use available business tools and support to develop approaches that drive business results.
Optimize sales, merchandise and wage investment, and stock availability; control store expenses; and lead the store business-planning process.
Recruit candidates as needed and maintain and develop a store team capable of meeting service and sales goals.
Set job expectations, select and train managers and associates, and motivate them to operate as a functional team.
Schedule and facilitate training, coach selling and service skills, and provide continuous performance feedback.
Manage inventory and marketing to contribute to company growth and achieve appropriate gross margin return on investment.
Maximize inventory against planned sales, assess competitive opportunities, and ensure operational integrity in store routines and practices.
Train managers and associates in inventory management and supervise physical inventory counts.
Train, coach, and audit store managers and associates on timelines and standards for markdowns, promotional setup, merchandising, damage processing, consolidations, and overall store standards.
Ensure the brand is reflected in the customer experience through visual presentation and store maintenance.
Train and support staff in planning and supervising store flips and regular merchandising, follow merchandising calendars, and maintain visual merchandising and store standards.
Monitor policy and procedure compliance, model appropriate policy knowledge and use, and partner with Loss Prevention on audits, training, and actions to meet loss-prevention standards while maintaining service levels.
Review and audit payroll procedures for accurate store-level reporting and ensure corrections are made.
Complete all required store opening and closing procedures on designated shifts; if unable to open or close, find replacement staff and immediately inform the District or Regional Manager.

Desired Qualifications

Transferability is an asset and may increase future promotion opportunities.
Volunteer work or other experience demonstrating leadership skills is an asset.

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

The Assistant Store Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. He or she will be responsible for support the goals of the company and individual store. The Assistant Store Manager can also have specialty within the store, including merchandising, inventory, or project related.

Essential Duties & Responsibilities

Clienteling
Create and foster a database of Club Monaco customers
Implement a Personal Shopper Program
Provide unsurpassed customer service at all times
Implement a monthly outreach program to update client base as new product reaches the store
Brainstorm ideas for in store events
Partner with store management team and district manager to execute store events
Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
Implement a system to track monthly sales, number of inquiries, type of inquires, etc.
Lead Product Knowledge sessions for store staff
Communicate product and customer feedback to managers Will also assist the SM or GM with the following areas: Operational Duties
Responsible for opening and closing the store on designated shifts
Ensure monitoring and execution of daily payroll goals
Assume Store Manager responsibilities in his or her absence
Organize schedules for Managers-in-Training, and Stylists Financial
To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results
Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
Ensures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
Ensures disciplined control of all store expenses
Leads the store’s business planning process Human Resources
To contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
Encourages empowerment, reinforces ownership and leads a positive work environment
Ensures management and service associates clearly understand and meet job expectations
Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
Models and coaches selling service as well as other skills
Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
Inventory Management and Marketing
To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments
Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
Assesses and reacts to opportunities provided by competition
Ensures operational integrity in routines and practices in how the store works
Trains managers and service associates in inventory management and supervises physical inventory count
Trains / coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards Visual Presentation/Store Maintenance
To ensure the Brand Integrity of the company is reflected to customer
Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
Ensures store works to merchandising/flip calendars
Ensures store meets visual merchandising and maintenance standards Policy & Procedures
To contribute to the success of the Company’s growth and securing of our assets through implementation of effective Loss Prevention methods and policies and procedures
Monitors the application of policies and procedures
Models accurate and appropriate knowledge and use of policies and procedures
Regular follow up and partnership with LP responsible on audit standards / results / training and actions needed to meet loss prevention standards in conjunction with maintaining service level
Reviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made Leadership Attributes
To contribute to the building of a customer service driven Company through leadership skills and personal attributes
Store Opening/Closing
Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close store they are responsible for finding replacement staff and must immediately inform DM/RM.

Experience, Skills, and Knowledge

ASC requires a minimum of 5 years retail management experience
Computer proficiency with MS Office; Outlook, Excel, Word
Excellent interpersonal skills supporting a team environment
Excellent English communication - verbal and written
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Comfortable and confident in making effective autonomous (and group) decisions in a timely manner • Goal oriented: ability to stay focused on creating winning results
Dedicated to high levels of Customer Service and Sales Productivity
Transferability an asset and increases future opportunity on promotability
Areas indicating leadership skills such as volunteer work
Must be able to work shift standing and walking and be able to lift approx 20 lbs.
Required to travel remote areas for business meetings
Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

About the Company

Club Monaco

Luxury fashion retailer of elegant apparel

Club Monaco is a fashion retailer offering elegant, timeless clothing and accessories for men and women, sold through online and physical North American stores. Its product range includes dresses, shirts, pants, sweaters, outerwear, shoes, hats, scarves, gloves, bags, plus specialty cashmere and flannel lines and seasonal gift edits. The shopping experience blends full-price and sale merchandise with gift cards to encourage repeat purchases, delivered via omni-channel online and in-store formats. The brand differentiates itself by pairing modern luxury with romantic elegance and high-quality materials, targeting fashion-conscious shoppers seeking refined, lasting style with curated seasonal edits.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: Not listed
Headquarters: Canada
Founded: 1985

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