Inactive
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Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Manager – Warranty System

IT Project Management +1Posted on Oct 30
Full-timeFountain Valley, CA, USA$91k - $130k /yr

About the Job

Requirements

  • A high school graduate is required.
  • Six or more years of experience, including at least three years of experience in Warranty and/or Systems.
  • Experience in project and program management, preferably as a liaison between business units, system integration points, and IT functions.
  • A bachelor's degree in an Information Technology discipline is preferred, and a master's degree is a plus.
  • Strong attention to detail and timelines.
  • Ability to work independently or under only general direction.
  • Ability to facilitate effectively.
  • Ability to interpret business processes and communicate them effectively to IT project managers.
  • Strong oral and written communication skills.
  • Strong organizational skills and ability to track multiple projects and tasks at a detailed level.
  • Ability to develop training to improve the effectiveness of transitions from existing to newly developed systems.
  • Strong analytical skills to troubleshoot system concerns and design efficient process flows.
  • Ability to develop systems from a vision or concept.
  • Ability to oversee system design that encompasses the needs of various departments and partners.
  • Knowledge of consumer and/or dealer-facing systems and processes.

Responsibilities

  • Liaise between the business and IT community and participate in business system analysis and end-user tasks to maintain Warranty systems.
  • Assist with and support the management of IT and system-related projects within the Warranty departments.
  • Manage and lead Warranty System projects from concept through successful implementation, following accepted methodology and standards and delivering expected results.
  • Oversee all Warranty Systems functions, including AS400 and WEBDCS; create new edits, modify existing edits, update or create system functionality, and adhere to warranty policies supporting Hyundai and Genesis.
  • Work with campaign, billing, Expense Management, HAEA, regional personnel, and HMA teams to implement system changes and improvements supporting business needs.
  • Champion continuous improvement and efficiency initiatives within Warranty Systems.
  • Manage system updates, modifications, and implementation of new programs in response to policy changes, new systems technology, and new model or equipment technology.
  • Research and resolve system errors with HAEA personnel.
  • Manage Warranty system IT projects throughout the project lifecycle.
  • Prepare status reports, project summaries, and presentations for headquarters and other stakeholders.
  • Perform user acceptance testing on new systems and enhancements.
  • Draft and publish system announcements for field and dealer audiences.
  • Manage vendor relationships, including in-house IT support groups.
  • Support upkeep, maintenance, and enhancement of Warranty Systems.
  • Work with the Senior Group Manager, Warranty Administration, to establish systems priorities.
  • Support management of systems staff and contractors and develop emerging employee talent.
  • Manage vendors in converting user requirements into detailed systems design specifications.
  • Identify emerging trends and technology to help business groups address challenges and leverage technology.
  • Work nights and weekends as needed for periodic system launches and upgrades; travel as needed.
  • Approve project management documents, including business requirements, statements of work, and functional and detailed designs.
  • Approve IT-related service requests, fixes and enhancements, ESM, and login requests.

Desired Qualifications

  • Microsoft Project experience is preferred.
  • PMP certification is strongly desired.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size
10,001+
Company stage
IPO
Headquarters
Seoul, South Korea
Founded
1967

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