General Manager
About the job
- Previous management experience is required.
- At least 5 years of proven success as a leader in restaurant operations.
- Experience in a high-volume setting and a background in best-in-class restaurant operations.
- Ability to work on their feet for 8–10 hours per day, lift at least 50 pounds, and work any day of the week, including opening, closing, holidays other than Thanksgiving and Christmas, and day, evening, and weekend shifts.
- Basic understanding of Microsoft Office; strong computer skills. Brink and 7Shifts POS experience is preferred.
- Ability to perform theoretical costing for food, purchasing, and labor.
- Strong financial acumen, command of profit and loss, and ability to interpret reporting.
- ServeSafe certification.
- Ability to spend 80% of the work week actively engaged in running culinary operations.
- Ability to travel within and outside the region 50% of the time.
- Ability to maintain attention to detail, financial awareness, functional expertise, organizational awareness, effective oral communication, and integrity.
- Understand and embody Sally’s Apizza culture and the historical evolution of the brand.
- Mentor, teach, and train managers and hourly staff to perform at a high level, exceed expectations, and build employee relationships that foster loyalty and teamwork.
- Oversee all aspects of restaurant operations, including food and beverage execution, quality control, service, cost control, labor, and profitability.
- Meet budgeted goals for projected revenue, cost of goods, labor, and other operating expenses.
- Conduct weekly profit and loss analysis, inventory management, ordering, and production planning.
- Manage the weekly labor cycle by producing revenue projections and staffing matrices, scheduling staff, and analyzing theoretical versus actual labor.
- Maintain and manage the in-house customer relationship management platform to support customer relations visibility, guest satisfaction, retention, and recovery.
- Work with the Manager of Training to educate and train team members on the company curriculum, procedures, and policies.
- Maintain the restaurant’s appearance, cleanliness, and upkeep in line with budgeted targets.
- Ensure food and beverage preparation areas and employees comply with public health, sanitation, and safety standards.
- Enforce company handbook policies and standards.
- Develop and maintain vendor relationships, leverage purchasing power, and ensure negotiated prices and terms are achieved.
- Basic Spanish is preferred but not required.
- Experience with Brink and 7Shifts POS is preferred.
About the company
Sally’s Apizza serves traditional New Haven-style pizza. It makes hand-crafted pies with distinctive tomato sauce, a chewy yet crispy crust, and an oven-kissed char, baked in custom-designed ovens according to the original family recipes. The product works by baking dough that’s shaped by skilled bakers in ovens designed to achieve a specific balance of crust texture and charring, then topping with its signature sauce and toppings. The company differentiates itself from competitors by staying true to authentic New Haven apizza techniques and recipes while expanding to new locations across the United States, emphasizing a handcrafted process over mass production and using uniquely designed ovens to reproduce a consistent, classic bake. The goal is to grow the brand with more open locations across the USA while preserving the original methods and flavor that define Sally’s Apizza."}்```Oops```````? Wait ensure valid JSON. I included stray characters. Let's redo. We'll provide clean.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
New Haven, Connecticut
Founded
1938
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Simplify's Take
What believers are saying
- Sally’s opened Dorchester in September 2025 and keeps expanding across Massachusetts.
- Official August 2026 locations show Woburn, Dorchester brunch, and new builds in Seaport, Concord, Weymouth.
- Recent Connecticut and Massachusetts openings prove demand for the brand outside New Haven.
What critics are saying
- SoNo Collection sued Sally’s for $3.8 million in April 2026 over Norwalk delays.
- The lawsuit cites default notices, unpaid rent, and contractor liens against Lineage Hospitality.
- Execution risk is severe: stalled Norwalk openings can choke cash, damage landlords, and slow expansion.
What makes Sally’s Apizza unique
- Sally’s serves authentic 1938 New Haven-style coal-fired apizza, charred, thin, and sauce-forward.
- Its New Haven heritage and cult regional brand separate it from chain pizza concepts.
- The concept travels well: Dorchester, Woburn, and Connecticut sites all reinforce the same identity.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Work Hours
- Paid Sick Leave
- Referral Program