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Capgemini

Global consulting, technology services, outsourcing

Delivery Executive

Program ManagementConfirmed live in the last 24 hours
Full-timeVancouver, BC, Canada

About the Job

Requirements

  • Significant experience leading complex technology delivery or managed services engagements for enterprise clients.
  • Experience managing a portfolio of projects or services rather than only a single project.
  • Strong experience with application development, modernisation, integration, and/or cloud services.
  • Experience delivering production support or application managed services with service-level agreement and key performance indicator commitments.
  • Good understanding of cloud-native application architectures, application programming interfaces, microservices, DevOps, and integration platforms.
  • Experience working with MuleSoft or comparable enterprise integration or API platforms.
  • Strong delivery governance, risk management, and escalation management capabilities.
  • Demonstrated experience working with senior client stakeholders.
  • Commercial awareness, including budget, forecasting, scope, change management, and delivery economics.
  • Experience supporting account growth, proposals, and solution shaping.
  • Ability to operate effectively across globally distributed onsite/offshore teams.

Responsibilities

  • Own delivery governance for the account portfolio, overseeing projects, managed services, and enhancement initiatives.
  • Establish and run a consistent governance framework covering delivery health, milestones, service-level agreements and key performance indicators, financials, risks, issues, dependencies, quality, and client satisfaction.
  • Maintain an integrated account-level view of delivery rather than managing engagements as independent projects.
  • Conduct regular delivery reviews with project managers, technical leads, architects, and service teams.
  • Proactively identify delivery risks and establish recovery or mitigation plans before they become client escalations.
  • Provide clear and concise delivery reporting to account and business-unit leadership.
  • Ensure appropriate escalation management and executive communication for critical delivery matters.
  • Provide delivery oversight for managed services covering cloud-native applications and MuleSoft integrations.
  • Drive operational discipline across incident, problem, change, release, service request, and continuous-improvement processes.
  • Ensure achievement of contractual service-level agreements, key performance indicators, and service commitments.
  • Monitor operational trends, including service stability, recurring incidents, backlog, technical debt, and automation opportunities.
  • Drive a shift from reactive support toward proactive service management, automation, observability, and continuous improvement.
  • Partner with delivery and engineering teams to optimise the onsite/offshore delivery model and improve productivity.
  • Govern delivery across cloud-native application development and modernisation, APIs and microservices, containerised and cloud-hosted workloads, DevOps/DevSecOps and continuous integration/continuous delivery, application integration and API management, MuleSoft Anypoint Platform, production support and application managed services, cloud operations, observability, reliability and performance, and application security and vulnerability management.
  • Build trusted relationships with technology and business stakeholders and act as a senior delivery contact for the portfolio.
  • Lead regular service reviews, governance meetings, and delivery discussions with client stakeholders.
  • Bring transparency to delivery challenges while maintaining a solution-oriented approach.
  • Understand evolving client priorities, technology strategy, and business objectives.
  • Translate client concerns and priorities into actionable plans for delivery and engineering teams.
  • Identify opportunities to expand services within existing client relationships.
  • Partner with Account Executives, Sales, Solution Architects, and Practice leadership on accounts.
  • Contribute to proposals, solution shaping, estimations, and client presentations.
  • Convert operational insights, technical debt, and client pain points into structured transformation opportunities.
  • Help create an account roadmap and pipeline connecting near-term delivery needs with longer-term transformation opportunities.
  • Maintain oversight of portfolio-level delivery financials.
  • Monitor budget, forecast, resource utilisation, and delivery performance.
  • Identify risks to revenue, margin, or contractual commitments early.
  • Support demand forecasting and workforce planning.
  • Work with commercial and account leadership on change requests, scope expansion, renewals, and new opportunities.
  • Ensure appropriate controls around scope and prevent unmanaged scope expansion.
  • Provide leadership across geographically distributed teams involving project managers, architects, developers, integration engineers, and support teams.
  • Establish clear ownership and accountability across the delivery organisation.
  • Mentor delivery and engineering leaders and promote proactive ownership.
  • Facilitate collaboration across client, account, delivery, architecture, practice, and offshore teams.
  • Ensure appropriate skills and capacity are available to meet existing commitments and future demand.

Desired Qualifications

  • Experience within Utilities, Mining, Natural Resources, or other asset-intensive industries.
  • Knowledge of Azure, AWS, or other major cloud platforms.
  • Familiarity with ITIL, Site Reliability Engineering, observability, automation, and platform engineering practices.
  • Exposure to modern software engineering and generative-AI-enabled development practices.
  • Relevant certifications such as PMP, Agile, SAFe, ITIL, MuleSoft, Azure, or AWS.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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