C

C.H. Robinson

Global freight transportation and logistics platform

Power Plus Operations Coordinator

Full-TimePosted on 10/20/2026
$19.08 - $30.16
Junior
Bachelor's
Eden Prairie, MN, USA
In Person
Operations & LogisticsLogistics & Transportation

About the job

Requirements
  • A high school diploma or GED is required.
  • At least 2 years of related C.H. Robinson experience is required; operations experience is strongly preferred.
  • Ability to work evenings and/or weekends for select roles.
  • For external postings, at least 3 years of call center customer service or transportation/logistics experience is required.
Responsibilities
  • Perform daily board management, monitor workloads and staffing levels, and assign or delegate work to ensure daily expectations and deliverables are met with quality.
  • Serve as a first line of support for operations team members.
  • Work directly with the account management job family to ensure exceptional service is delivered to C.H. Robinson customers.
  • Build relationships at the appropriate level and work collaboratively internally and externally to achieve positive outcomes.
  • Follow through on customer and carrier requests to ensure satisfaction.
  • Document events using knowledge gained through standard operating procedures and experience, and follow defined escalation procedures when required.
  • Understand customer workflows, preferences, and standard operating procedures, and apply this knowledge to create efficient, cost-effective solutions with consistent service across all touch points.
  • Validate and ensure the accuracy of load data in systems according to C.H. Robinson, customer, and carrier standards.
  • Use data and reporting to identify and improve service results to meet customer expectations.
  • Ensure customer transportation management system requirements are met.
  • Execute internal carrier offer management for specified customers.
  • Respond to customer inquiries and provide timely updates related to exception management.
  • Resolve ongoing issues through communication with customers and provide options and alternative solutions in a timely manner.
  • Complete operational tasks as needed to ensure daily deliverables are met.
Desired Qualifications
  • A bachelor's degree from an accredited college or university.
  • Previous customer service experience in a call center or similar environment.
  • Understanding of C.H. Robinson systems and capabilities.
  • Proficiency in Microsoft Office programs.
  • Verbal and written communication.
  • Customer service orientation.
  • Self-motivation and ability to work under limited supervision.
  • Delegation and providing direction to others.
  • Providing direct feedback to others.
  • Time management.
  • Ability to prioritize well.
  • Attention to detail and accuracy.

About the company

C.H. Robinson moves goods globally by providing freight transportation and logistics services, including North American Surface Transportation with trucking and Global Forwarding for air and ocean freight plus customs brokerage. It uses a platform approach that connects shippers with carriers, leveraging technology and data to coordinate routes, rates, and administration. The company differentiates itself with a large physical network of offices and an integrated end-to-end platform that links domestic and international services with outsource solutions and sourcing. Its goal is to deliver efficient, cost-effective transportation and logistics services by matching shippers with carriers at scale.

Company Size

10,001+

Company Stage

IPO

Headquarters

Eden Prairie, Minnesota

Founded

1905

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Simplify's Take

What believers are saying

  • July 29, 2026 Q2 revenue rose 19.3% to $4.93 billion; EPS beat estimates.
  • September 8, 2026 management reported gross profit per employee up 60% since 2022.
  • June 17, 2026 BidBoardX and June 2026 Lean AI tools broaden committed freight access.

What critics are saying

  • September 2026 Texas RICO suit targets C.H. Robinson and TQL over illegal carriers.
  • July 2026 Lipe verdict imposed $604 million exposure; appeals threaten carrier-broker liability precedent.
  • Judge Jones could uphold carrier-employee findings, forcing higher insurance costs and crushing valuations.

What makes C.H. Robinson unique

  • June 2026 Lean AI Engineer autonomously manages 92% of 4PL shipments globally.
  • March 2026 disclosure: 100 trillion proprietary logistics data points power C.H. Robinson's agents.
  • NAST outgrew Cass Freight Shipment Index for 13 consecutive quarters through July 2026.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Parental Leave
  • Family Planning Benefits

Company News

Associated Press
Oct 22nd, 2026
C.H. Robinson names Tesla alumna Valerie Capers Workman as chief human resources officer

C.H. Robinson Worldwide has appointed Valerie Capers Workman as chief human resources officer, effective November 16, 2026. She succeeds Angie Freeman, who retires at the end of the year after nearly three decades with the company. Workman previously served as vice president and head of human resources at Tesla. She is currently chief human resources officer at Empower Pharmacy. She will lead the logistics firm's global human resources organisation as it advances its Lean AI strategy. Its environmental, social and governance function will now report to Chief Legal Officer Dorothy Capers. "Valerie brings a powerful combination of strategic HR leadership, transformation experience and a deep understanding of what it takes to build high-performing organizations through change," said chief executive officer Dave Bozeman.

N24
Oct 21st, 2026
sennder Targets 1 Billion Revenue After C.H. Robinson Merger

German logistics unicorn sennder reaches 1 billion in annual revenue following the integration of C.H. Robinson European operations and achieves full-year profitability....

MarketScreener
Oct 5th, 2026
C.H. Robinson to Acquire RXO, Redefining the Future of Third-Party Logistics While Unlocking Significant Shareholder Value

Expected to generate $300 million of net run-rate cost synergies within two years post-close by utilizing C.H. Robinson’s proven Lean AI operating model to enhance productivity – driving...

The Loadstar Media Ltd
Sep 28th, 2026
CH Robinson in hot water again, as truckers bring 'racketeering' suit.

CH Robinson in hot water again, as truckers bring 'racketeering' suit. (C) Simon Lehmann 28 September 2026 CH Robinson and Total Quality Logistics (TQL) face a racketeering lawsuit from six US trucking companies that accuse them of winning freight with allegedly non-compliant carriers at prices the plaintiffs could not match. One plaintiff, Freymiller Trucking, says it has identified $51.2m in lost sales across 63 customers. The claimants have not put a total value on the case, but seek damages to be determined at trial - including treble damages under the US Racketeer Influenced and Corrupt Organizations (RICO) Act. The complaint, filed in a Texas federal court on 23 September, alleges that the brokers promised shippers safe, compliant transport while passing loads to carriers that avoided the costs of meeting safety and labour rules. The plaintiffs claim they lost business because they could not match the resulting rates. The six plaintiffs are Stevens Trucking, Western Flyer Express, Freymiller, IWX Motor Freight, Christenson Transportation, and EOS. Their complaint names the Super Ego trucking network as an example of the capacity they allege the brokers used. Super Ego is not a defendant in this case. Among the material included in the filing is a screenshot a former driver says came from his carrier's tracking team. It appears to ask him to avoid weigh stations and offers him an extra $100 if he does. The plaintiffs also cite a former driver's account of being told to put a different company name and registration number on his truck shortly before arriving at a shipper, then remove the details after collection. A message screenshot reproduced in the carriers' court complaint appears to offer a driver $100 to avoid weigh stations. The plaintiffs attribute the message to the driver's carrier, not to CH Robinson or TQL. Image: plaintiffs' complaint, page 24 Still images reproduced in the carriers' complaint appear to show a truck's company markings being changed to Tutash Express. The plaintiffs cite them in support of their allegations about carriers switching identities. The images do not show CH Robinson or TQL directing the change. Images: plaintiffs' court complaint, page 22 Those are allegations about the carriers' practices, not evidence that either broker sent the instructions. The trucking companies' claim is that CH Robinson and TQL knew, or should have known, how the carriers they used were operating. The plaintiffs give examples of the business they say they lost. Freymiller's $51.2m represents alleged lost sales, rather than an award or an established measure of damages. Christenson says its revenue fell from $71.3m in 2023 to $49.8m in 2025, and points to bids for major shippers that it says were repeatedly judged too expensive. The carriers will have to show that the defendants' alleged conduct caused their losses, rather than ordinary competition or other pressures in the freight market. CH Robinson has reportedly rejected the allegations, saying the lawsuit misrepresents its practices and the way freight rates are set. It has reportedly said the carriers it uses are federally authorised and meet additional safety and insurance requirements. The Loadstar has contacted CH Robinson for its statement and any further comment. TQL's response to the complaint has not yet been established. The new suit follows the separate Lipe case, in which a jury returned a $604m verdict following a fatal truck crash. That case concerned responsibility for the crash. The six carriers in this lawsuit say the brokers' choice of trucking companies cost them freight business.

FreightWaves
Sep 8th, 2026
At tech/AI confab, C.H. Robinson tackles insurance and liability.

At tech/AI confab, C.H. Robinson tackles insurance and liability. Waiting for judge's affirmation or reduction of Texas nuclear verdict as plaintiffs file formal request. · Tuesday, September 08, 2026 Technology conferences are not usually the place where C.H. Robinson greets an audience of investors, with most of its appearances on the conference circuit focused on transportation and logistics. But the changing legal environment for brokerages was never too far away from the discussion Tuesday at Citi's Global TMT Conference in New York, where C.H. Robinson CEO Dave Bozeman presented along with two colleagues at a tech-focused gathering that often has as many as 2,000 attendees. C.H. Robinson and the rest of the logistics legal community is waiting on a ruling from Dallas County Court Judge Dianne Jones on whether to affirm all or part of the more than $600 million verdict handed down against C.H. Robinson in late July over a fatal 2021 crash in Jackson, Mississippi. C.H. Robinson had hired carrier Lupus Superior, which owned the truck that crashed, killing employee driver Gorgonio Gonzalez as well as a car passenger, Peyton Lipe, the first named plaintiff in the lawsuit. Lupus Superior is based in Texas which is why the case was heard in that state. Formal request is in Attorneys for the plaintiffs last week filed their formal request to the court for entry of the judgment. It noted that the jury had found 45% of the blame assigned to Gonzalez, 45% to Lupus Superior and 23% to C.H. Robinson. But the filing also noted that C.H. Robinson is vicariously liable for that portion of the blame assigned to Gonzalez, who is deceased. The jury also had found that C.H. Robinson was effectively Gonzalez' employee, a ruling that if it stands on appeal could have far-reaching impact on trucking litigation. In the discussion about the landscape for C.H. Robinson and brokers in general, with the Lipe nuclear verdict and the Supreme Court decision in Montgomery vs. Caribe Transport II in the background, C.H. Robinson CFO Damon Lee reiterated comments that Bozeman and other company officials have made recently: FreightWaves, Inc. is in good shape. Lee said C.H. Robinson had an opportunity to settle the Lipe case but chose not to do so. "We feel like we will prevail on appeal," he said. Lee added that 98% of "all our cases either get dismissed or settled. We don't think that trend is going to be disrupted post-Montgomery and post-Lipe." Bozeman said the number of lawsuits C.H. Robinson (NASDAQ: CHRW) is fighting at any given time is in "the lower side of the tens" which he contrasted with "hundreds of millions of shipments." No insurance premium crisis expected On questioning from Citigroup's Ariel Rosa about investor concerns about C.H. Robinson's future, in particular about how much it might need to spend on insurance post-Montgomery and post-Lipa, Lee said he was optimistic about what insurance companies will do when they provide "their verdict" on the company's 2027 premiums, which are now being negotiated. C.H. Robinson expects insurance costs are going to increase by "a very manageable number," he said, "and the majority of it will get passed through freight rates anyway. Ultimately the consumer will bear the majority of that cost." Insurance costs plus claims are "immaterial" at C.H. Robinson, Lee said. They are less than 50 bps of gross revenue and auto liability insurance is only about 25 bps of that, he added. "Even if we did see a material increase in inflation on insurance, it's not going to have a material increase on our earnings," Lee said. "So we feel really good about where we're at." Stock has been impacted C.H. Robinson stock has taken a pounding, particularly after the Lipe nuclear verdict. Its hit a 52-week high of $210.33 on July 22. The Lipa verdict came down two days later. C.H. Robinson's stock price then bottomed out at $141.63 before closing Tuesday at just over $150, up more than 2% on a day when the S&P 500 fell almost 0.6%. Just before the conference began, Citi upgraded its rating on C.H. Robinson's stock to buy from neutral. In its commentary on the move, Citi said it expects that the final judgment from Judge Jones "could be less severe than the initial jury verdict." Citi also said it expects "potential regulatory intervention also driving a more balanced solution," a reference to industry statements that post-Montgomery, the brokerage industry needs guidelines on what constitutes a "safe harbor" set of guidelines on what a 3PL needs to perform in hiring a carrier in a process that protects it from liability in case of a wreck. Bozeman was more specific, saying C.H. Robinson was "working with FMCSA to get a standard through the Department of Transportation." He added that he will be visiting Washington next week to lobby for more clear rules. Oh yeah, Montgomery too Bozeman also downplayed the impact of the Supreme Court's Montgomery decision. While C.H. Robinson was out of the case as a named defendant when it went to the Supreme Court, it had been an original defendant and it led the effort before the nine justices. The unanimous Montgomery ruling precluded brokers from using the Federal Aviation Administration Authorization Act as a firewall against being found liable or negligent in a case involving a carrier hired by the 3PL. "That's just one defense that's now off," Bozeman said. "We've had to deal with well over 30 states that didn't have that anyway." C.H. Robinson's presence at a tech conference was backed up by Rosa's review of what technology, specifically AI, had wrought at the 3PL: gross profit per employee up 60%, headcount down about 30% and shipments per employee increasing at a double-digit rate. Arun Rajan, C.H. Robinson's chief strategy and innovation officer, said the first two or three years of his five-year tenure at the company saw the company use "traditional software engineering approaches" to produce its internal technology tools. The problem with that approach, he said, is that "a lot of projects wouldn't make the ROI bar because there's a lot of software engineering effort." That gets magnified in the brokerage business, Rajan added, because it's an industry that "is plagued by nuances that are specific to customers and to carriers. We sit in the middle." But projects that a few years ago would not have made that "ROI bar" now can do so because of AI. Coding tools in AI, Rajan said, are "massively better." A team of 500 software engineers at the company "punch like there are 2,000 to 3,000 of them as they start to use coding tools." Beyond that, agentic AI tools are able to "capture the collective knowledge of the company," with the agentic AI tools built on top of large language models (LLMs). "This has created this massive acceleration in our productivity in the last couple of years,." he said. Upcoming FreightWaves Events Compliance Brokerage Compliance Symposium The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry. October 26, 2026 The Signal at Chattanooga Choo Choo - Chattanooga, TN F3 Awards Dinner The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room. October 26, 2026 The Signal at Chattanooga Choo Choo - Chattanooga, TN FreightTech F3: Future of Freight Festival Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals. October 27, 2026 - October 28, 2026 The Signal at Chattanooga Choo Choo - Chattanooga, TN