Inactive
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Publicis Groupe

Runs advertising and digital transformation services

Community Manager

Community ManagementPosted on Nov 5
Full-timeHeredia Province, Heredia, Costa RicaNo salary listedIn-person

About the Job

Requirements

  • Strong written and verbal communication skills.
  • Ability to generate innovative ideas and engaging content.
  • Ability to interpret data and analyze metrics.
  • Good time management and ability to handle multiple tasks simultaneously.
  • Ability to understand and respond to community needs and concerns.
  • Familiarity with social media management and analytics tools such as Hootsuite, Buffer, and Google Analytics.
  • Degree in marketing, communications, public relations, or a related field.
  • Previous experience managing social media and online communities.
  • Knowledge of social media best practices and digital trends.

Responsibilities

  • Create and publish engaging, relevant content across social media platforms.
  • Schedule posts and maintain an editorial calendar.
  • Monitor and respond to comments, messages, and brand mentions.
  • Develop and execute content strategies aligned with brand objectives.
  • Identify and analyze social media trends to identify content opportunities.
  • Encourage dialogue and interaction with followers and users.
  • Manage and moderate comments and discussions to maintain a positive, constructive environment.
  • Resolve user questions, complaints, and suggestions in a timely and professional manner.
  • Measure and analyze social media strategy performance using analytics tools.
  • Generate periodic reports on community growth, engagement, and other key metrics.
  • Provide insights and recommendations based on collected data.
  • Identify potential reputational crises and manage them proactively.
  • Implement crisis plans to minimize negative impact on the brand.
  • Work closely with marketing, public relations, and customer service departments.
  • Coordinate with graphic designers, copywriters, and other professionals to create high-quality content.

About the Company

Publicis Groupe

Runs advertising and digital transformation services

Publicis Groupe runs advertising, media buying and digital transformation services for companies that want to reach consumers, coordinate campaigns and improve their business systems. Its agency network includes creative and media specialists, while Publicis Sapient builds and modernizes the technology behind clients' operations. Epsilon adds customer data and marketing technology that connect brands with audiences and measure campaign results. Clients pay for consulting, campaign creation and execution, with production and media costs billed through alongside the group's service work. Founded in 1926, Publicis Groupe is headquartered in Paris, France.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1926

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