Patient Services Representative
No salary listed
Entry
Layton, UT, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- Exceptional interpersonal skills to establish immediate rapport with patients.
- One year of customer service or reception experience in a health care environment is preferred.
- Previous healthcare experience and/or familiarity with medical terminology is helpful.
- Experience with business office equipment, including credit card machines, fax machines, and printers, is preferred.
- Knowledge of basic computer skills.
- Knowledge of basic mathematics skills.
- Knowledge of individual responsibilities to accurately direct callers.
- Knowledge of medical terminology and organization services.
- Skill in using a multi-line phone system, including transferring calls.
- Skill in providing excellent customer service.
- Ability to get appropriate information to route calls to the appropriate person.
- Ability to calm or defuse irate callers and patients by working with them to identify concerns and properly direct calls.
- Adequate hearing to answer the phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
- Ability to operate standard office equipment, including computers, fax machines, copiers, printers, and telephones.
- High school diploma or equivalent preferred.
Responsibilities
- Greet patients in a warm, friendly, and prompt manner.
- Gather patient and insurance information efficiently and accurately.
- Collect and process co-pays from patients at the time of service.
- Generate fee slips with accurate physician information and obtain signatures on legal documents when necessary.
- Answer telephones, screen calls, take messages, and provide information to the appropriate source.
- Enter patient data into the electronic health record system.
- Direct and escort patients to physician offices.
- Provide patients with information about how to make an appointment.
- Assist patients with wheelchairs and wheel them to the appropriate doctor's office if needed.
- Monitor the work area to ensure that it remains safe, secure, and well-maintained.
- Work urgent care hours if required.
- Perform other duties as assigned.
Desired Qualifications
- High school diploma or equivalent.
- One year of customer service or reception experience in a health care environment.
- Previous healthcare experience and/or familiarity with medical terminology.
- Experience with business office equipment, including credit card machines, fax machines, and printers.
About the company
Tanner Memorial Clinic, which operates as Tanner Clinic, runs outpatient medical practices for children and adults in northern Utah through a network of community clinics. Its family medicine and pediatric teams handle routine care, while specialists treat conditions ranging from digestive disorders to joint injuries and behavioral health needs. Patients receive consultations, diagnostic tests and procedures within the clinic group, with telehealth available for appropriate follow-up visits. The practice earns money through insurance payments and patient fees for medical services. Tanner Clinic began operating in 1910 and is headquartered in Layton, Utah.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Layton, UT
Founded
1910
Get referred to Tanner Memorial Clinic
See people who can refer or advise you
Simplify's Take
What believers are saying
- Physicians get an ownership route: Tanner's neurology posting offers second-year partnership with a $100 buy-in.
- Retirement savings get support: Tanner's 6% maximum match requires a year of service and January or July enrollment.
- Patient access spans payer types: Tanner accepts commercial insurance, Medicare and Medicaid.
What critics are saying
- Partner income is commission-based: Tanner's advertised neurologist role starts with salary and incentives before transitioning to partnership.
- Insurance access has exceptions: Tanner excludes University of Utah's Preferred Plan and SelectHealth coverage for specified providers.
- Urgent-care schedules extend beyond weekdays: Tanner runs services into evenings and weekends.
What makes Tanner Memorial Clinic unique
- Doctors direct their practices: Tanner's practitioner owners individualize care without an overarching administrative approval team.
- Prices are public: Tanner lists self-pay charges for office visits, laboratory tests and scans.
- Research accompanies patient care: Tanner recruits for adult treatment studies and pediatric vaccine trials.
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