Account Manager

Account Manager

Builders Capital Exchange · Cleveland, United States (Hybrid) · Full-time · Posted 2026-11-12

Salary: USD 65,000–75,000

Workplace: hybrid

Department: Account Management

Description

Casa Lending is looking for a hybrid Account Manager to join our growing Servicing team. In this role, you will provide superior borrower experience while maintaining the well-being of our active loan portfolio.  As an Account Manager, you’ll play a pivotal role in this effort, supporting borrowers through regular, meaningful communication.  From loan closing to payoff, you’ll oversee borrower relationships, champion loan progress, and drive repeat business.

Casa Lending is one of the fastest-growing private money lending firms in the United States. Our mission is to help real estate investors profitably scale their business by offering a best-in-class suite of loan products and leveraging top talent.

What You’ll Do:

• Borrower Relationship Liaison: Serve as the main contact for your borrowers, managing all incoming inquiries and proactive communication.
• Problem Solving: Address borrower concerns related to construction draws, interest payments, loan modifications, and payoffs, collaborating with internal teams for risk analysis and processing.
• Insight Expert: Provide accurate insights on each deal and borrower through proactive follow-up, enabling informed decisions on loan management.

Who You Are:

• Customer-Oriented: Passionate about delivering exceptional service and enjoy regular interactions with borrowers.
• Proactive: Excel in managing multiple tasks, taking responsibility for your portfolio, and ensuring borrowers progress as planned.

Daily Responsibilities:

• Collaboration: Partner with other Account Managers and cross-functional teams, including sales, servicing, and credit, to share insights and resolve issues.
• Impact: Enhance the borrower experience during the most extended phase of our lending process, driving customer retention and repeat business.

Requirements

• Communication Skills: Strong interpersonal and communication skills, with the ability to engage professionally and cooperatively with internal and external stakeholders.

• Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize and handle multiple competing tasks.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and remain dependable and punctual under tight deadlines.
• Team Player: A collaborative mindset with the ability to work well within a team and across departments.

Benefits

At Casa Lending, we believe in taking care of our team. Here’s a sneak peek at the benefits that come with joining us: 

• Innovative Environment: Join a forward-thinking company at the forefront of the construction finance industry with access to cutting-edge technology and resources.
• Work Flexibility: Enjoy a flexible work environment where you can balance team leadership with your personal life.
• National Impact: Be part of a nationwide operation that’s shaping the future of construction financing and making a difference for builders, developers, and homeowners across the U.S.
• Health Insurance – We’ve got you covered! Casa Lending pays 100% of your medical insurance premiums to keep you healthy and stress-free, offering a PPO and HSA plans.
• Health Savings Account (HSA) – We contribute annually into your HSA account (prorated from your hire date) and for those the select our HSA plan.
• Competitive Compensation – We offer competitive wages that reward your expertise and hard work. 
• Paid Time Off – Take time to recharge with 3 weeks of paid time off each year. 
• Paid Holidays – Enjoy 10 paid holidays throughout the year so you can spend quality time with family, friends, or doing whatever you love. 

We’re here to support you both professionally and personally—because when you thrive, we all thrive.

The pay range for this position is $65,000 - $75,000 annually commensurate with experience and education.

Casa Lending is an Equal Opportunity Employers (EEO) and welcome all qualified applicants. This is a full-time, exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.

Apply

Apply at Builders Capital Exchange

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