Guest Service Agent
About the job
- Previous hotel experience is desired.
- Greet, register, and assign rooms to hotel guests.
- Know room locations, available room types, and room rates.
- Follow credit, check-cashing, and cash-handling policies and procedures.
- Make and confirm reservations.
- Issue room keys and provide escort instructions to bellhops.
- Maintain records of room availability and guest accounts manually or using computers.
- Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
- Post and file charges to guest, master, and city ledger accounts.
- Compute bills, collect payments, and make change for guests.
- Process guest check-outs.
- Contact housekeeping or maintenance staff when guests report problems.
- Coordinate room-status updates with housekeeping by reporting check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Record guest comments or complaints and refer customers to managers as necessary.
- Use proper telephone etiquette and follow mail, package, and message handling procedures.
- Maintain the cleanliness and neatness of the front desk area.
- Know safety and emergency procedures and accident-prevention policies.
- Accommodate special requests whenever possible.
- Process hotel room reservations and create and maintain reservation records.
- Use suggestive selling techniques to sell rooms and promote other hotel services.
- Answer calls promptly and professionally.
- Know available room types, locations, layouts, and rates.
- Know the hotel credit policy and how to code each reservation.
- Prepare letters of confirmation.
- Communicate reservation information to the front desk.
- Process cancellations and modifications and promptly relay the information to the front desk.
- Understand the hotel's policies on guaranteed reservations and no-shows.
- Process advance deposits on reservations.
- Track future room availability based on reservations.
- Prepare expected-arrival lists for front-office use.
- Assist with preregistration activities when appropriate.
- Monitor advance-deposit requirements.
- Handle daily correspondence and respond to inquiries as needed.
- Keep files up to date.
- Maintain the cleanliness and neatness of the reservation area.
- Perform other duties as assigned.
About the company
Jackson Rancheria Casino Resort runs a 24-hour casino, hotel, dining, and related amenities in Jackson, California, offering gaming for guests aged 21 and over. It is owned by the Jackson Rancheria Band of Miwuk Indians, a federally recognized tribe, and operates as a sovereign government with a focus on self-reliance and community responsibility. How it works: guests visit the property to gamble, stay, dine, and enjoy services, with gaming, lodging, and hospitality delivered through the tribe’s managed facilities and staff. Differentiators: tribal ownership and governance, Rancheria Style service, and a commitment to being a good neighbor in addition to offering a full casino-hotel-dining experience in the Sierra foothills. Goal: provide a comprehensive gaming and hospitality destination while supporting the tribe’s self-sufficiency and positive community impact.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Jackson, Mississippi
Founded
1985
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Simplify's Take
What believers are saying
- The RV Park expansion opened phase one in February 2026 and nearly doubled capacity.
- Reservations opened for summer 2026, signaling strong demand beyond opening-week novelty.
- QCI's three-year rollout should improve targeting, marketing efficiency, and on-property spend.
What critics are saying
- Revenue fell 10% in the 2009 layoffs, exposing cyclical gaming demand.
- The 2026 RV expansion sold out weekends immediately, risking service strain and guest frustration.
- If nearby tribal casinos outspend promotions, Jackson Rancheria's Northern California draw erodes quickly.
What makes Jackson Rancheria Casino Resort unique
- Tribal-owned Jackson Rancheria pairs a casino with a top-rated 202-site RV destination.
- The Dreamcatcher’s Club and 1,400-slot floor drive repeat visits through constant promotions.
- Lone Wolf Restaurant, live entertainment, hotel, and shuttle create a bundled resort experience.
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