eClerx

Data analytics and BPM outsourcing services

Senior Analyst - Network

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Knowledge of TCP/IP, LAN, WAN, network security, and network management systems is highly preferred.
Demonstrated knowledge of Cisco products and solutions.
Complete understanding of and working experience in an ITIL- and information-security-compliant or oriented environment.
At least 2–3 years of experience installing, supporting, or designing mixed LAN/WAN environments, switches, routers, firewalls, and related devices.
A bachelor's/college degree, postgraduate diploma, or master's degree in Computer Engineering, Electronics and Communications Engineering, or Computer Science.
Analytical and team management skills are required.
Call center, BPO, SI, or provider work experience is highly preferred.

Responsibilities

Ensure SLA commitments are met, including monitoring and reporting on them.
Ensure projects and activities are completed according to commitments.
Conduct regular network infrastructure reviews to assess gaps and recommend changes that support current organizational needs.
Optimize the performance and availability of all enterprise systems.
Respond immediately to security incidents and IT security policy violations pertaining to the enterprise infrastructure.
Work with relevant teams to troubleshoot technology problems.
Ensure appropriate troubleshooting techniques, protocols, and tools are used to develop recommendations and solutions.
Ensure technical recommendations are analyzed and based on facts.
Provide regular troubleshooting updates to the team, management, and client.
Ensure incident reports and root cause analyses are released within the SLA after troubleshooting, and liaise with relevant groups to resolve issues.
Serve as an escalation point for EUSG team members.

Desired Qualifications

Call center, BPO, SI, or provider work experience is highly preferred.
Knowledge of TCP/IP, LAN, WAN, network security, and network management systems is highly preferred.

Responsibilities

- Ensure that SLA commitments are met, including monitoring and reporting of the same
- Ensure that projects and activities are completed as per commitment
- Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs
- Optimize performance and availability of all enterprise systems
- Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.

- Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
- Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions
- Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
- Provides regular updates on the troubleshooting to the team, management and client.
- Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution

- Escalation point to EUSG team members

Qualifications

- Knowledge of TCPIP, LAN, WAN, Network Security and NMS is highly preferred
- Demonstrated knowledge of Cisco products & solutions
- Complete understanding and working experience in ITIL and information security compliant/oriented environment
- At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environment, switches, routers, firewalls and related devices
- Must have effective interpersonal and communications skills
- Strong organizational skills and attention to detail required
- Ability to work well under pressure, multi-task and meet demanding deadlines
- Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
- Analytical and team management skills are a must
- Should exhibit strong interpersonal and communication skills.
- Call Center / BPO / SI / Provider work experience is highly preferred.

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size: 10,001+
Company stage: IPO
Headquarters: Mumbai, India
Founded: 2000

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