A Silicon Valley-based startup - KODIF - is seeking a talented and experienced Lead Machine Learning Engineer to join our team. As a key member of our engineering leadership, you’ll play a crucial role in shaping our AI-driven customer experience solutions.

About us:

• Kodif is a B2B seed-stage, venture-backed startup. We’re empowering CX (customer experience) teams with data, automation, and Gen AI.

• We enable non-technical teams to build customer support automation without relying on engineers. Imagine ChatGPT which is customized to your company and brand, where you can take actions on behalf of your agents and customers

• We grew 7 times in 2023 and continue to grow fast. It’s an exciting time to join right now, with a plan to raise Series A in Q4 2024.

• Kodif is a well-funded startup, having raised $6.5M so far. Our Pre-seed round was led by Village Global, which is backed by Jeff Bezos, Bill Gates, and Reid Hoffman. The Seed round was led by Bling Capital, a prominent fund in Silicon Valley.

• We have a growing team of 20+ employees. Founders are repeat founders, former senior engineer from Uber, Stanford MBA, and ex-Plug & Play.

• You’ll be part of a small team that moves fast, values transparency and ownership, and focuses on making an impact.

• You’ll have the opportunity to communicate and collaborate effectively with cross-functional teams to produce high-quality software.

• Customer logos include GoodEggs, ReserveBar, Minted, Dollar Shave Club, Halo Collar, NomNomNow (sold to Mars for 1 billion $), Trustwallet, and others.

Position Overview:

As the Lead Machine Learning Engineer, you’ll be at the forefront of developing cutting-edge AI solutions for customer support automation. You’ll have the opportunity to build and lead our ML team from the ground up, working on innovative projects that directly impact our product and customers.

Requirements

• 5+ years of experience in machine learning and AI

• Strong expertise in NLP and large language models

• Full-stack ML skills, from model training to deployment

• Proficiency in Python, Scikit-Learn, TensorFlow, and PyTorch

• Experience with AWS services

• Strong background in startup environments

• Excellent leadership and team-building skills

Nice-to-Haves

• Master’s or PhD in Computer Science, Machine Learning, or related field

• Experience in customer experience (CX) or support automation

• Deep understanding of GenAI applications in business contexts

• Prior experience as a technical co-founder or early startup employee

Responsibilities

• Lead the development and implementation of ML/AI strategies

• Build and manage a high-performing machine learning team

• Drive innovation in our AI-powered customer support automation platform

• Collaborate closely with product and engineering teams to integrate ML solutions

• Stay current with the latest advancements in AI and ML, particularly in NLP and GenAI

• Contribute to the company’s overall technical vision and strategy

Cultural Fit:

• High Ownership & Responsibility: Demonstrates a strong sense of accountability, is detail-oriented, and is committed to excellence.

• Exceptional Coding & ML Skills: Proficient in multiple programming languages and ML frameworks, with a proven track record of delivering impactful ML solutions.

• Leadership Skills: Capable of leading and inspiring a team, providing clear direction, and making informed decisions.

• Startup Friendly: Adaptable, able to wear multiple hats, and driven to get things done in a fast-paced environment.

• Proactive & Self-Starter: Takes initiative, anticipates challenges, and seeks out opportunities for improvement and innovation.

• Collaborative & Team-Player: Works well with others, values team success, and fosters a positive and inclusive work environment.

What We Offer

• Competitive salary and equity package: ~ $200k cash plus 0.25% – 0.75% in equity

• Opportunity to work on cutting-edge AI technology

• Chance to make a significant impact in a fast-growing startup

• Collaborative and innovative work environment

• Professional growth and leadership opportunities

Location:

• San Francisco, California

• In-Person, at least 3 days a week from the office

If you’re passionate about AI, excited by the challenge of building innovative solutions, and ready to play a key role in a rapidly growing startup, we want to hear from you!

Join us in disrupting the Customer Support market and making a lasting impact! 🚀