External Communications Manager

Salary range is:

$94,890.40 - $115,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

As Manager, External Communications, you will help bring CCC's external communications strategy to life through content development, media relations, thought leadership and announcement execution. Working closely with the Director, External Communications, you will help transform business priorities, research, product innovations, and industry insights into compelling stories that strengthen CCC's reputation and visibility across the insurance and automotive ecosystem.

This role is best suited for a communicator who enjoys building and delivering programs as much as helping shape them. Working within the external communications strategy established by the Director, you will own defined projects end-to-end, develop the materials that power the team’s work, and turn announcements, research, executive appearances and media opportunities into coordinated programs across earned, owned, executive, employee and partner channels. We measure success by impact, not activity: the right story, in the right place, reaching the audiences that matter most to CCC.

Key Responsibilities:

Content development

• Create clear, compelling content across press releases, media pitches, newsroom stories, bylined articles, Q&As, talking points, briefing materials and social channels, with strong news value, proof points and executive or customer perspectives.
• Tailor messages for insurer, repairer, automaker and consumer audiences while protecting CCC's position as a neutral partner across the network.
• Keep media resources for the newsroom updated, including the company fact sheet, media kit and other key content.

Announcements and amplification

• In partnership with the Director and PR agency, support execution of communications plans for launches, partnerships, events and other business milestones, including press materials, media lists, embargo coordination and launch-day plans.
• Turn CCC research and insights into newsworthy stories and extend their reach through earned, owned and shared channels.
• Manage routine announcements, such as packaged product updates and partner press releases, through Legal, Investor Relations and Product approvals.
• Lead amplification planning and execution for key announcements, research, speaking engagements, podcasts and media opportunities, developing content packages across executive, newsroom, employee, social and partner channels to maximize visibility and engagement.
• Support coverage tracking and results reporting for key announcements, setting clear expectations with executives before launch and sharing outcomes afterward.

Media relations

• Build and maintain relationships with insurance, collision repair, and automotive trade reporters; develop pitches, coordinate responses to inbound inquiries, and help identify timely media opportunities.
• Follow news, industry trends and competitor activity to identify timely story angles, and connect CCC's business priorities to the conversations reporters are already having.
• Manage the media relations inbox, coverage tracker, and media lists.

Leadership and SME visibility

• Identify subject matter experts across CCC with perspectives that can strengthen the company’s external voice and help develop their ideas into authentic social and thought leadership content
• Develop visibility opportunities and content for executives and subject matter experts, including thought leadership, leadership platforms and forums, speaking opportunities, contributed articles and social content, in partnership with the Director and other key marketing stakeholders.
• Prepare and support executives and subject matter experts for interviews, speeches, panels, podcasts and briefings.
• Extend executive and SME perspectives and appearances, as well as CCC research and earned media, into high-impact content across owned and social channels.

Projects, operations and monitoring

• Own selected projects from planning through execution, keeping workstreams organized, stakeholders informed, and deliverables on schedule.
• Identify award and speaking opportunities that showcase CCC’s business, products, people and customer successes; manage the awards and speaking calendar; and develop strong submissions in partnership with internal teams and the PR agency.
• Partner with CCC’s PR agency on day-to-day execution, maintaining the team’s communications punch list, tracking deliverables, opportunities and outstanding actions, and helping keep workstreams moving against priorities established by the Director.
• Monitor media, competitor and industry activity to identify storytelling opportunities and flag emerging reputational issues; support issues and crisis response as directed.
• Track results including coverage, awards, share of voice, and message pull-through, using insights to strengthen future communications.

Requirements:

• 5 to 8 years of experience in communications, media relations, public relations or a related field. Experience in insurance, financial services, technology or another highly regulated industry is strongly preferred, but we welcome strong communicators from other industries who bring a desire to learn.
• Exceptional writing and editing skills. You can develop strong original drafts, adapt to different executive voices, and use AI thoughtfully while maintaining accuracy, originality, and quality.
• Strong news judgment and storytelling instincts, with the ability to identify compelling angles, connect business priorities to timely conversations and translate complex or technical information into clear, audience-appropriate communications.
• Experience supporting media relations, developing pitches and building relationships with trade, business or B2B reporters.
• Experience developing executive communications and visibility content, including thought leadership, speaking support, social content and briefing materials.
• Strong project management skills and a record of moving multiple workstreams from concept through execution in a collaborative, fast-moving environment.
• Sound judgment when navigating sensitive, legal, regulatory, or reputational considerations, including knowing when to seek input or escalate an issue.
• Bachelor’s degree in communications, public relations, journalism, marketing or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience communicating about technology, AI, software, or other complex B2B products and topics.
• Experience turning earned media, research, executive appearances and other communications moments into compelling content across owned, social and emerging channels.
• Experience supporting issues or crisis communications, including drafting statements, media responses, and talking points under tight timelines.

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.