Business Analyst - Forwarding Operations

This position, based at the Global Headquarters, is responsible for designing, optimizing, and implementing the company’s system-based operational processes. The role ensures that all processes are standardized, consistent, efficient, and compliant, while maintaining continuous monitoring and improvement after implementation to enhance operational effectiveness. It also includes the development of customized workflows to meet specific business needs.

KEY RESPONSIBILITIES

Requirement Gathering and Analysis

• Gather, analyze, and document business and system requirements to identify process needs and improvement opportunities.
• Translate business requirements into functional and process solutions.

Process Design and Planning

• Design and standardize workflows and implementation plans to ensure process alignment and timely delivery.
• Identify opportunities to leverage digital and AI-enabled solutions to improve efficiency.

Process Testing and Pilot Implementation

• Conduct process validation, pilot testing, and evaluate results to ensure effectiveness before full rollout.

Implementation and Execution

• Coordinate cross-functional teams to ensure successful deployment and adoption of new processes and systems.
• Support user training and prepare process documentation where required.

Monitoring and Continuous Improvement

• Monitor process performance, identify improvement opportunities, and drive optimization initiatives through automation, digitalization, and AI-driven solutions.

ESSENTIAL JOB QUALIFICATIONS

Education/Technical Skills 

• Bachelor’s degree or above (all majors are welcome).
• CargoWise One
• Microsoft Office (PowerPoint, Excel, Word, Outlook)
• Flowchart and process mapping tools
• Familiarity with AI tools and technologies (e.g., AI assistants, workflow automation tools, or AI-enabled business applications) for process analysis, documentation, and operational improvement is preferred

Knowledge/ Work Experience

• Minimum 2 years of relevant experience in process design, management, or improvement within the air, ocean freight, or logistics industry.
• Familiarity with air, ocean, logistics freight is a must.
• Experience in using or providing training for CargoWise One.
• Experience working in cross-country teams or managing international projects.
• Develop and update process training materials and operational manuals.
• Experience in identifying, evaluating, or adopting digital and AI-driven solutions to improve operational efficiency, workflow automation, or business processes is preferred
• Strong command of both written and spoken English and Chinese, with effective communication skills for collaboration across Asia-Pacific, Americas, and Europe offices.

Key Behavioral Competencies

• Strong logical thinking and problem-solving ability.
• Detail-oriented with a strong mindset toward process design and continuous improvement.
• Excellent time management skills with the ability to manage multiple tasks effectively.
• Open to learning and adopting emerging technologies, including AI-enabled solutions, to drive process innovation and business value.