Paytm Payments Services

B2B payment gateway for enterprises

Virtual Relationship Manager Associate

Account ManagementConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; domain-specific expertise is an advantage.
Experience in account management, sales, or customer success for enterprise segments.
Strong communication and interpersonal skills for remote engagement.
Ability to provide merchant support through inbound and outbound calls and email.
Proficiency with CRM tools and systems, virtual platforms, and Microsoft Office is an advantage.
Ability to use data-driven account management techniques.
Leadership ability to manage cross-functional teams and drive strategic initiatives.
Problem-solving ability to deliver solutions to complex business issues.
Willingness to work rotational day shifts with rotational weekly days off.

Responsibilities

Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
Develop and execute account management strategies to grow business and engage merchants effectively.
Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.
Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
Collaborate with sales, technical, and merchant service teams to optimize client experience.
Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
Advocate for clients internally and communicate feedback to improve products or services.

Desired Qualifications

Domain-specific expertise is an advantage.
Proficiency with CRM tools and systems, virtual platforms, and Microsoft Office is an added advantage.

About the role : A Virtual Relationship Manager is responsible for building and maintaining strong relationships

with large business clients, managing accounts, and driving business growth through strategic

client interactions. The role combines elements of sales, customer success, and stakeholder

management for enterprise-level clients.

Key Responsibilities

- Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.

- Develop and execute account management strategies to grow business and engage

merchants effectively.

- Understand clients’ business needs and act as the main point of contact for escalations and

problem resolution.

- Lead cross-functional teams to deliver customized solutions and ensure client expectations are

met.

- Collaborate with sales, technical, and merchant service teams to optimize client experience.

- Provide regular reporting on client metrics such as retention, satisfaction scores, and business

growth.

- Advocate for clients internally, communicating feedback to improve products or services.

Desired Skills and Qualifications

- Bachelor’s degree; domain-specific expertise is an advantage.

- Strong communication and interpersonal skills for remote engagement.

- Provide merchant support by Outbound/ Inbound call and Email

- Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.

- Experience in account management, sales, or customer success for enterprise segments.

- Leadership ability to manage cross-functional teams and drive strategic initiatives.

- Proficiency in CRM systems and data-driven account management techniques.

- Problem-solving skills and the ability to deliver “out of the box” solutions to complex business

issues.

- Should be willing to work in rotational day shifts with rotational weekly off.

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology

• Improve the average revenue per use by increasing the cross-sell opportunities

• A solid 360 feedback from your peer teams on your support of their goals

• Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a

unique position to democratize credit for deserving consumers & merchants – and we are committed to it.

India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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