Full-Time

Regional Channel Manager

East

Confirmed live in the last 24 hours

Glia

Glia

201-500 employees

Digital customer service solutions for banks

Fintech
AI & Machine Learning

Senior, Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • 10+ years of experience in B2B technology industry, including 5+ in channel sales / business development
  • Ability to conduct strategic engagements with executive-level staff.
  • Excellent phone, email, and social communication skills.
  • Experience developing and managing complex partnerships.
  • Strong organizational skills and ability to work with all areas of the organization.
  • Preferred experience in FI and/or CCaaS
  • BA/BS or related work experience.
Responsibilities
  • Becoming a go-to Glia expert for channel partners in your territory.
  • Presenting the Glia company presentation and product demonstration to channel partners.
  • Recruiting and onboarding new channel partners by providing product training and solution demonstrations.
  • Building strong relationships with channel partners to uncover and drive new business opportunities.
  • Overseeing the sales funnel to ensure that all opportunities move forward through the sales cycle.
  • Working closely with marketing to build partner recruitment webinars and increase Glia brand awareness amongst the partner community.
  • Being an integral part of GTM motions.

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to see and interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the unique needs of the financial services sector, offering a comprehensive suite of tools that help institutions modernize their customer interactions and increase online engagement. By providing these services, Glia aims to help financial institutions boost online loan applications and retain customers.

Company Stage

Series D

Total Funding

$147.8M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-4%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, such as with NCR Voyix, enhance Glia's market reach and integration capabilities, making it a more attractive employer.
  • Recognition as a 'Best Place to Work in FinTech' for three consecutive years highlights a positive work environment and strong company culture.
  • The launch of Glia Cortex demonstrates the company's commitment to innovation, providing employees with opportunities to work on cutting-edge AI technologies.

What critics are saying

  • The competitive landscape in digital customer service is intense, with new entrants like Zingly potentially disrupting the market.
  • Dependence on financial institutions means that economic downturns affecting this sector could directly impact Glia's business.

What makes Glia unique

  • Glia's ChannelLess™ Architecture allows seamless transitions between communication channels, setting it apart from competitors who often offer siloed solutions.
  • The company's focus on financial institutions enables it to tailor its digital customer service tools specifically for the unique needs of banks and credit unions.
  • Glia's Responsible AI platform, Glia Cortex, is purpose-built for financial services, addressing industry-specific concerns around safety, privacy, and compliance.

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