Full-Time

Regional Channel Manager

Confirmed live in the last 24 hours

Glia

Glia

201-500 employees

Digital customer service solutions for banks

AI & Machine Learning
Financial Services

Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Marketing
Requirements
  • 10+ years of experience in B2B technology industry, including 5+ in channel sales / business development
  • Ability to conduct strategic engagements with executive-level staff.
  • Excellent phone, email, and social communication skills.
  • Experience developing and managing complex partnerships.
  • Strong organizational skills and ability to work with all areas of the organization.
  • Preferred experience in FI and/or CCaaS
  • Bachelor's Degree
Responsibilities
  • Become a go-to Glia expert for channel partners in your territory.
  • Present the Glia company presentation and product demonstration to channel partners.
  • Recruiting and onboarding new channel partners by providing product training and solution demonstrations.
  • Building strong relationships with channel partners to uncover and drive new business opportunities.
  • Overseeing the sales funnel to ensure that all opportunities move forward through the sales cycle.
  • Working closely with marketing to build partner recruitment webinars and increase Glia brand awareness amongst the partner community.
  • Being an integral part of GTM motions.
  • Recruit new partners, with a focus on revenue generation.
  • Lead partner activities across departments - both within Glia and within partner organizations - including: Work closely with partners to build and execute joint go-to-market programs.
  • Promote and coordinate activity between partners and Glia technical staff to develop and showcase joint solutions.
  • Partner with Glia sales team to assist in progressing and closing deals with partners.
  • Work with partner and Glia marketing to develop, communicate and promote our value proposition.
  • Sales Enablement, making sure that partner sales and account manager teams know how to sell Glia.

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Company Stage

Series D

Total Funding

$147.8M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Glia's partnership with over 300 financial institutions enhances its market presence.
  • Recent AI innovations like Quality AnalystGPT boost operational efficiency for clients.
  • The hiring of industry leaders strengthens Glia's strategic growth and channel strategy.

What critics are saying

  • Increased competition from established players like NICE could impact Glia's growth.
  • Over-reliance on the financial sector may expose Glia to sector-specific risks.
  • Rapid AI advancements require Glia to continuously innovate to avoid obsolescence.

What makes Glia unique

  • Glia's ChannelLess® architecture supports seamless transitions across digital communication channels.
  • The company offers AI-powered tools like Quality AnalystGPT for real-time customer insights.
  • Glia's CoBrowsing feature allows real-time interaction with customers' web browsers.

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