Full-Time

Regional Channel Manager

Confirmed live in the last 24 hours

Glia

Glia

201-500 employees

Digital customer service solutions for banks

AI & Machine Learning
Financial Services

Senior, Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • 10+ years of experience in B2B technology industry, including 5+ in channel sales / business development
  • Ability to conduct strategic engagements with executive-level staff.
  • Excellent phone, email, and social communication skills.
  • Experience developing and managing complex partnerships.
  • Strong organizational skills and ability to work with all areas of the organization.
  • Preferred experience in FI and/or CCaaS
  • Bachelor's Degree
Responsibilities
  • Recruit new partners, with a focus on revenue generation.
  • Lead partner activities across departments - both within Glia and within partner organizations - including:
  • Work closely with partners to build and execute joint go-to-market programs.
  • Promote and coordinate activity between partners and Glia technical staff to develop and showcase joint solutions.
  • Partner with Glia sales team to assist in progressing and closing deals with partners.
  • Work with partner and Glia marketing to develop, communicate and promote our value proposition
  • Sales Enablement, making sure that partner sales and account manager teams know how to sell Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to see and interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike many competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online engagement. By providing these tools as a service, Glia helps financial institutions boost online loan applications and retain customers.

Company Stage

Series D

Total Funding

$147.8M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-4%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, such as with NCR Voyix, enhance Glia's market reach and integration capabilities, making it a more attractive employer.
  • Recognition as a 'Best Place to Work in FinTech' for three consecutive years highlights a positive work environment and strong company culture.
  • The launch of Glia Cortex demonstrates the company's commitment to innovation, providing employees with opportunities to work on cutting-edge AI technologies.

What critics are saying

  • The competitive landscape in digital customer service is intense, with new entrants like Zingly potentially disrupting the market.
  • Dependence on financial institutions means that economic downturns affecting this sector could directly impact Glia's business.

What makes Glia unique

  • Glia's ChannelLess™ Architecture allows seamless transitions between communication channels, setting it apart from competitors who often offer siloed solutions.
  • The company's focus on financial institutions enables it to tailor its digital customer service tools specifically for the unique needs of banks and credit unions.
  • Glia's Responsible AI platform, Glia Cortex, is purpose-built for financial services, addressing industry-specific concerns around safety, privacy, and compliance.

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