Quality Engineer @ LG Electronics

QA & Testing (1)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity:

The Quality Engineer will apply a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products.

Candidates must be legally authorized to work in the United States now and in the future. We are unable to provide visa sponsorship for this role.

Responsibilities:

Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
Act as liaison between factory and customer service to expedite communication on quality issues and work closely with manufacturing engineers to provide solutions.
Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality
Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications
Document quality issues for management review, prepare reports and report findings at various meetings and work groups
Perform audits to ensure established standards of quality are maintained, and assist in the development of new quality measurement methods and procedures
Frequently review service bulletins to have accurate information available, including repair parts and service manuals, etc.
Develop and implement quality plans, programs, and procedures using statistical quality control statistics, six-sigma tools and data analysis
Propose and implement opportunities to streamline and redesign processes/systems to further strengthen internal controls, reduce quality issue costs, gain efficiency and ensure end-user’s satisfaction by providing the best quality product and service.

Qualifications / Education / Experience:

Bachelor’s degree in engineering field
Minimum 3 years field experience as it relates to the position
Advanced level of knowledge in Microsoft Excel and PowerPoint
Strong analytical, organizational, and multitasking skills with general understanding home appliance functionality
Ability to communicate technical and non-technical information clearly
Must be able to work and interact with all levels of personnel
Certification in Six Sigma Green Belt or Black Belt preferred
REQUIRED: Bilingual in Korean and English (written and verbal)

#LI-TF1

Recruiting Range

$73,000—$83,000 USD

Benefits Offered Full-Time Employees:

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Quality Engineer

Korean

LG Electronics

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