Business Analyst AVP - Customer Journey Labs

Job Description

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Customer Journey Labs - Business Analyst - AVP at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will be working as Business Analyst to bridge the gap between business stakeholders and software engineering teams within a banking environment. The successful candidate will be responsible for understanding business needs, translating them into detailed technical requirements, supporting agile delivery teams, and ensuring that technology solutions align with business objectives, regulatory requirements, and customer expectations. To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

To be a successful as Customer Journey Labs - Business Analyst - AVP, you should have experience with:

• Analyse banking products and processes including:  

• Retail and Digital Banking 

• Payments and Cards Processing 

• Lending 

• Savings & Current Accounts 

• Customer Onboarding and KYC 

• Ensure solutions comply with banking regulations, risk controls, security requirements, and internal governance standards.Work closely with software engineers throughout the Software Development Life Cycle (SDLC). 

• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives. 

• Prioritize and manage product backlogs in collaboration with Product Owners. 

• Support development teams with requirement clarifications and business context.
• Perform data analysis and validation using SQL and reporting tools. 

• Define data requirements and support data migration initiatives. 

• Assist in creating business reports, dashboards, and KPIs.

Some other highly valued skills may include:

• Strong understanding of SDLC, Agile, Scrum, and DevOps practices. 

• Understanding of software engineering concepts and system architecture  

• SQL and data analysis  

• API and integration understanding (REST, JSON, XML)  

• Process Mapping  

• Gap Analysis  

• Stakeholder Management 

• Experience with Agile tools such as Jira, AWS, DevOps, or Confluence  

• Retail and Digital Banking  

• Payments and Card Processing  

• KYC / AML Compliance  

• Core Banking Systems  

• Financial Products and Services  

• Risk and Regulatory Requirements 

• Strong analytical and problem-solving abilities  

• Excellent communication and presentation skills  

• Ability to work with both technical and non-technical stakeholders  

• Strong facilitation and negotiation skills  

• Attention to detail and ability to manage multiple priorities 

• Proven ability to read and translate Open API/Swagger Specs and UCRs to defi ne and document API requirements (user stories, acceptance criteria, data models) 

• Experience delivering API/integration change across the full lifecycle, working with engineering, architecture, and 3rd parties.  

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Bengaluru.