Client Patient Coordinator - Radiation Oncology
About the job
- A high school diploma is required; an associate's degree or bachelor's degree is preferred, or related experience and/or training, or an equivalent combination of education and experience.
- Strong interpersonal and client communication skills and a passion for assisting others.
- Exceptional multitasking abilities, organizational skills, and attention to detail.
- Dependability, proactivity, a team-oriented approach, and a positive attitude.
- Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
- Proficiency in administrative tasks such as word processing, file management, transcription, and email communication, and in computer programs for managing patient information.
- Familiarity with common drugs, their uses, brand and generic names, side effects, and controlled substance protocols.
- Fluent English speaking and reading skills are required.
- Maintain clear communication between doctors, clients, and clinical staff by providing daily medical and financial updates for in-hospital patients, fielding client calls and questions, and organizing patient records.
- Organize and manage the doctor's appointment schedule, procedures, and patient treatments.
- Provide patient status updates, financial estimates, treatment authorizations, and discharge instructions as the primary client contact.
- Admit and discharge patients, coordinate client communications, process invoices and payments, fill prescriptions, maintain medical records, and support patient care and treatment workflows.
- Collaborate with doctors, technicians, referring veterinarians, pharmacies, and external service providers to support patient care and client experience.
- Review treatment plans, medications, and hospital documentation for accuracy; obtain client approvals for recommended services; and facilitate communication between clients and the medical team.
- Manage financial updates, estimates, record requests, correspondence, body care documentation, and cremation-service coordination as needed.
- Welcome clients and their pets, collect patient histories, and assist during examinations and diagnostics.
- Support patient restraint, transport, and minor procedures while helping ensure comfort and safety for pets and staff.
- Educate clients on postoperative care, medication instructions, and at-home treatment plans, and advocate for appropriate outcomes for their pets.
- Train and support fellow Client Patient Coordinators, participate in required meetings and leadership check-ins, and contribute to efficient hospital operations and client satisfaction.
- Knowledge of veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Fluency in additional languages.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Flexible Work Hours
EAP
Training Programs
Company News
Following an extensive RFP process, Ethos selected VetRec for its collaborative approach, strong alignment with Ethos' commitment to medical excellence, and its focus on continuous improvement and innovation.
Terravet invested a total of $14.5 million to buy the building and retrofit the space, with an additional investment from Ethos Veterinary Health.
In its ongoing efforts to promote responsible pet care in Aruba, Stimami Sterilisami is proud to announce an exclusive partnership with VSH Veterinary Specialty Hospital for this year's campaign.
Clay joins VBG from Ethos Veterinary Health, where he was the Director of Divisional Operations.
Sandra Faeh, DVM, will serve as the first Chief Veterinary Officer of NVA’s General Practice (“NVA GP”) business, while Dr. Stacy Burdick, DVM, MBA, DACVIM (SAIM), has been appointed as Chief Medical Officer of Ethos Veterinary Health (“Ethos”).