GLORY

Automates cash handling with cash recyclers

Presales Support Engineer

Pre-Sales Solution EngineeringUpdated on Nov 13

Full-timeSingaporeTHB80k - THB120k /moIn-person

About the Job

Requirements

A bachelor's degree or a combination of education and experience in engineering, information systems, or business administration.
Five years of industry experience, including two or more years in sales engineering or consulting.
Proficiency in Microsoft Office is required.
A basic understanding of networking is required.
A basic understanding of SOAP interfaces is preferred.
A basic understanding of DLLs is preferred.
C++ is preferred.
Java is preferred.
VB and VBA are optional.
Excel macros are optional.
Proven technology skills are required.
Strong written and verbal communication skills are required.
Attention to detail and analytical and problem-solving capabilities are required.

Responsibilities

Collaborate with the sales support or account team as a technical expert in customer presentations.
Determine the technical requirements needed to meet client goals and act as a liaison between sales/business development and engineering groups.
Respond to customer requests for information or proposals by supplying technical details of proposed solutions.
Coordinate the transition from pre-sales specifications to implementation engineering after contracts are awarded.
Provide pre-sales technical support to the sales team and assist customers and channel partners with technical matters by proposing solutions and providing technical support to system integrators, developers, and end users.
Manage and coordinate solution projects across divisions.
Plan and conduct technical workshops, including programming and on-site technical support, and provide advice for system integration.
Engage with end users to understand their needs and propose suitable solutions.
Participate in product launches, including planning, demonstrations, and product training.
Conduct market analysis surveys to identify local market trends and needs.

This role is to collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, the role is to determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. The role is also responsible to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.

Pre-sales engineers then must coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.

· Provide pre-sales technical support to sales team and to assist customers/channel partners on technical matters by proposing solutions and technical support to system integrators, developer and end-users.

· Project management for solutions i.e to handle projects and coordination among divisions

· Manage system integration i.e to plan and conduct technical workshop including programming, on-site technical support and provide good advice

· Actively engage with end user through effective communication to understand their needs and propose solutions accordingly

· Involve in product launch, including planning, demo and conducting product training

· Perform market analysis surveys in order to identify local market trends and needs to identify

· Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration

· Software skills

o MS Office (MUST)

o Basic networking understanding (MUST)

o Basic SOAP Interface understanding (Preferred)

o Basic DLL understanding (Preferred)

o C++ (Preferred)

o Java (Preferred)

o VB and VBA (Optional)

o Excel macro (Optional)

· Five years of industry experience, including two or more years in sales engineering or consulting

· Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills

· Attention to detail, plus analytical and problem-solving capabilities

· Positive, service-oriented personality

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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