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Deloitte

Audits companies and advises on tax and technology

Identity Graph Architect Senior Consultant - Adobe Journey Optimizer Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeAtlanta, GA, USA

About the Job

Requirements

  • At least 5 years of experience in data architecture, customer data platforms, or identity resolution solutions.
  • At least 3 years of experience working with identity graph technologies or identity resolution platforms such as Acxiom or LiveRamp.
  • At least 5 years of in-depth understanding of relational and non-relational database platforms, including MS SQL, MySQL, PostgreSQL, MongoDB, Snowflake, BigQuery, and Redshift.
  • At least 5 years of experience with data processing (ETL) tools and methodologies.
  • At least 3 years of experience designing customer-centric datasets, including CRM, call center, marketing, offline, and point-of-sale data.
  • At least 3 years of data modeling experience.
  • Ability to work independently and collaboratively, communicate effectively in writing and verbally, maintain attention to detail and quality, build professional relationships, lead projects or workstreams, prioritize multiple tasks, meet deadlines, and provide clear guidance.
  • At least 3 years of hands-on implementation experience with Adobe Journey Optimizer (AJO), including journey orchestration, triggers, automations, actions, messages, and offers.
  • At least 2 years of experience configuring AJO channel surfaces including email, SMS, push, and in-app messaging, email subdomain setup, IP pool creation, and IP warming or deliverability strategy.
  • At least 2 years of experience working with Adobe Experience Platform (AEP), including Experience Data Model (XDM) schemas, Real-Time Customer Data Platform (RT-CDP), and Web/Mobile SDK or Edge Network event forwarding to support AJO journey triggers.
  • Experience configuring external data sources, custom events, and custom actions within AJO for complex attribute- and behavior-driven journeys.
  • At least 5 years in customer data, marketing technology, or digital campaign management with API-first configuration, Git, CI/CD, environment promotion, automated validation, production monitoring, and runbooks.
  • Strong understanding of business domains, data models, and marketing campaign strategy, and ability to translate functional requirements into technical journey designs.
  • Ability to travel up to 50% on average based on client and industry work.

Responsibilities

  • Maintain and evolve the identity graph with identity partners, optimizing identity-matching logic and resolution accuracy.
  • Design data collection strategies using tagging solutions to feed high-quality data into the identity graph.
  • Gather and translate business use cases for the identity graph into scalable technical architectures and solutions.
  • Support linking identity-resolution outputs back to source data so identities and attributes can be traced to their origin.
  • Build reporting and monitoring into the identity graph to flag data anomalies, match mismatches, and oversized clusters.
  • Partner with legal and compliance teams to ensure identity data handling meets applicable U.S. privacy requirements.
  • Work with product, marketing, analytics, and engineering stakeholders to align data strategy, solution design, and implementation priorities.
  • Create technical specifications to drive solution development and deliver documentation for stakeholder review.
  • Interface with clients and internal teams to gather requirements, map solutions, and make recommendations.
  • Identify opportunities to improve customer data capabilities and develop solutions for evolving business needs.
  • Design and configure end-to-end customer journeys in Adobe Journey Optimizer, including triggers, actions, messages, offers, and orchestration logic.
  • Build rules and conditional logic to orchestrate multi-step journeys based on customer attributes, behaviors, and real-time events.
  • Configure AJO channel surfaces for email, SMS, push notifications, and in-app messaging, including email subdomains, IP pools, and IP warming strategies.
  • Integrate AJO with Adobe Experience Platform, including RT-CDP and Customer Journey Analytics, to support unified profiles, audience activation, and cross-channel measurement.
  • Implement Journey Optimizer Decisioning and Offer Decisioning capabilities, including offer collections, placements, decision scopes, and eligibility and prioritization rules.
  • Lead integration and solution delivery across Adobe Experience Cloud, third-party systems, and client stakeholder groups during implementation, technical design, and pre-sales activities.

Desired Qualifications

  • Experience and knowledge of digital marketing analytics and media operations.
  • Experience with marketing cloud solutions and customer data platforms.
  • Experience with data observability or anomaly detection tools.
  • Familiarity with U.S. privacy and data protection requirements applicable to identity data, including federal requirements for government data.
  • Experience with Python, Java, or Bash scripting.
  • Experience with big data technologies such as Hadoop, Spark, Redshift, Snowflake, and Hive.
  • Experience with marketing technology and advertising technology tools and integration, including Adobe, Salesforce, Oracle, Google, and similar platforms.
  • Experience applying advanced analytics and machine learning concepts to customer experience and marketing solutions.
  • Ability to explain complex technology concepts to technical and non-technical audiences and approach technical challenges from a business perspective.
  • Understanding of the full software development lifecycle.
  • Understanding of data integration methodologies and tools such as MuleSoft, Dell Boomi, custom APIs, Segment, and Tealium.
  • Understanding of public cloud offerings and how to design solutions using AWS, Azure, or Google Cloud Platform.
  • Experience with public cloud services, including GCP Cloud Functions, Composer, SQL, Storage, Dataproc, Datastore, Kubernetes, BigQuery, Stackdriver, and Pub/Sub; AWS Lambda, Glue, Data Pipeline, Redshift, Aurora, Athena/Spectrum, S3/Glacier, Fargate, CloudWatch, and Kinesis; and Azure Functions, Batch, Blob Storage, Data Warehouse, Data Factory, Containers, Monitor, and Service Bus.
  • Experience with Adobe Journey Optimizer Decisioning and Offer Decisioning, including offer collections, placements, decision scopes, and eligibility and prioritization rules.
  • Adobe Certified Expert or Adobe Certified Professional credential in Journey Optimizer, Experience Platform, or a related Adobe Experience Cloud product.
  • Experience with emerging AJO/AEP artificial intelligence capabilities, including AJO Experimentation, CX AI/Agent Orchestrator, and AEP AI Assistant.
  • Experience with cloud data platforms including Snowflake, Databricks, Microsoft Azure, Amazon Web Services, or Google Cloud Platform.
  • Experience with digital marketing analytics and Customer Journey Analytics.
  • Programming or scripting experience in Python, Java, SQL, or Bash.
  • Experience integrating marketing technology, advertising technology, and data integration tools, including Adobe, Salesforce, Oracle, Google, MuleSoft, Dell Boomi, Segment, Tealium, or custom APIs.
  • Experience training or leading offshore or nearshore delivery teams in a Global Delivery model.
  • Experience with public cloud services including GCP Cloud Functions, Composer, SQL, Storage, Dataproc, Datastore, Kubernetes, BigQuery, Stackdriver, and Pub/Sub; AWS Lambda, Glue, Data Pipeline, Redshift, Aurora, Athena/Spectrum, S3/Glacier, Fargate, CloudWatch, and Kinesis; and Azure Functions, Batch, Blob Storage, Data Warehouse, Data Factory, Containers, Monitor, and Service Bus.

About the Company

Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$17.1M
Headquarters
New York, NY
Founded
1845

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