Full-Time

Associate Customer Success Manager

German Speaking

Confirmed live in the last 24 hours

LogicMonitor

LogicMonitor

1,001-5,000 employees

IT infrastructure monitoring platform with AI

Enterprise Software
AI & Machine Learning

Entry, Junior

London, UK

This position is located in London, England.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Salesforce
Customer Service
Requirements
  • Bachelor's Degree or equivalent - preferably in a technical discipline
  • Proficient in SalesForce, Microsoft Office Suite, and Google Suite
  • Basic understanding of customer service principles and hybrid observability principles
  • 1-2 years of professional experience required - preferably in a customer facing or IT Ops role
  • Ability to follow structured process and information entry
  • The ability to work in a fast-paced dynamic environment during tremendous growth
  • Strong communication skills, must be fluent in English and German both written and spoken
Responsibilities
  • Assist accounts through defined implementation and on boarding process
  • Provide initial basic training to new accounts
  • Consult during the on-boarding process as to best practices and ensure clients receive value from LogicMonitor during the first 90 days
  • Shepherd clients through professional services engagements ensuring their active participation and timely completion of all projects
  • Formulate ongoing meeting cadence with each assigned account
  • Become the customer's trusted advisor, and advocate inside of LogicMonitor
  • Identify possible issues inside of your account base, and assist accordingly
  • Identify proactive opportunities to work with and provide "value" to your customers
  • Address customer experience issues prior to the issues creating a churn risk
  • Work with Technical Support to understand your customer's issue, and assist as an escalation point of contact
  • Provide constant-availability to your customer set during critical situations and outages
  • Conduct Renewal Cycle business reviews within your accounts showcasing LogicMonitor's value and learning about clients goals and challenges
  • Encourage customer participation in LogicMonitor initiatives. (example: Webinars, Roadshows, Product Feedback)
  • Coordinate with Sales Account Owners to ensure the growth and expansion of your accounts
  • Identify growth opportunities within your accounts and forward leads to account executive counterpart
  • Articulate growth plans, expectations, and successes
  • Work with LogicMonitor's Solution Architects to determine appropriate services products for deployments and maintenance
  • Work with the billing team to assist with the remediation of past due balances

LogicMonitor provides a platform for monitoring IT infrastructure across both on-premises and cloud environments. Their service helps businesses keep track of their systems to ensure they run smoothly and to avoid outages. The platform uses artificial intelligence and machine learning to identify potential problems before they occur, giving users insights that help them focus on improving their operations rather than just maintaining them. Unlike many competitors, LogicMonitor offers a subscription-based model that is scalable and can be quickly set up to meet the specific needs of different clients. The goal of LogicMonitor is to provide real-time visibility and predictive analytics, enabling businesses to operate efficiently and discover new growth opportunities.

Company Stage

Debt Financing

Total Funding

$528.2M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $800M in Series E funding, enhancing AI integration in data centers.
  • Named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms.
  • Growing demand for hybrid observability solutions due to multi-cloud adoption.

What critics are saying

  • Increased competition from Auvik with new visualization tools.
  • Rapid AI integration may lead to obsolescence if innovation lags.

What makes LogicMonitor unique

  • LogicMonitor offers hybrid observability for both on-premises and cloud environments.
  • The platform uses AI and machine learning for predictive insights and issue prevention.
  • LogicMonitor provides scalable, subscription-based monitoring solutions for diverse IT infrastructures.

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