Full-Time

Associate Customer Success Manager

German Speaking

Confirmed live in the last 24 hours

LogicMonitor

LogicMonitor

1,001-5,000 employees

IT infrastructure monitoring platform with AI

Enterprise Software
AI & Machine Learning

Junior

London, UK

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Salesforce
Customer Service
Requirements
  • Bachelor's Degree or equivalent - preferably in a technical discipline
  • Proficient in SalesForce, Microsoft Office Suite, and Google Suite
  • Basic understanding of customer service principles and hybrid observability principles
  • 1-2 years of professional experience required - preferably in a customer facing or IT Ops role
  • Ability to follow structured process and information entry
  • The ability to work in a fast-paced dynamic environment during tremendous growth
  • Strong communication skills, must be fluent in English and German both written and spoken
Responsibilities
  • Assist accounts through defined implementation and on boarding process
  • Provide initial basic training to new accounts
  • Consult during the on-boarding process as to best practices and ensure clients receive value from LogicMonitor during the first 90 days
  • Shepherd clients through professional services engagements ensuring their active participation and timely completion of all projects
  • Formulate ongoing meeting cadence with each assigned account
  • Become the customer's trusted advisor, and advocate inside of LogicMonitor
  • Identify possible issues inside of your account base, and assist accordingly
  • Identify proactive opportunities to work with and provide 'value' to your customers
  • Address customer experience issues prior to the issues creating a churn risk
  • Work with Technical Support to understand your customer's issue, and assist as an escalation point of contact
  • Provide constant-availability to your customer set during critical situations and outages
  • Conduct Renewal Cycle business reviews within your accounts showcasing LogicMonitor's value and learning about clients goals and challenges
  • Encourage customer participation in LogicMonitor initiatives. (example: Webinars, Roadshows, Product Feedback)
  • Coordinate with Sales Account Owners to ensure the growth and expansion of your accounts
  • Identify growth opportunities within your accounts and forward leads to account executive counterpart
  • Articulate growth plans, expectations, and successes
  • Work with LogicMonitor's Solution Architects to determine appropriate services products for deployments and maintenance
  • Work with the billing team to assist with the remediation of past due balances

LogicMonitor offers a platform for monitoring IT infrastructure in both on-premises and cloud environments. It serves a wide range of clients, including enterprises and service providers, through a subscription-based model that allows for scalable and quick deployment of monitoring solutions. By using artificial intelligence and machine learning, LogicMonitor predicts potential issues and provides actionable insights, helping businesses focus on growth rather than maintenance. The company's goal is to enhance operational efficiency and enable clients to unlock new growth opportunities through real-time visibility and predictive analytics.

Company Stage

Debt Financing

Total Funding

$528.2M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for hybrid observability due to multi-cloud strategies boosts LogicMonitor's market potential.
  • AI-driven predictive analytics enhance LogicMonitor's value proposition in IT infrastructure monitoring.
  • The rise of edge computing presents expansion opportunities for LogicMonitor's advanced monitoring solutions.

What critics are saying

  • Increased competition from Auvik could challenge LogicMonitor's market share.
  • Pressure from investors for rapid growth may lead to strategic missteps.
  • Reliance on AI exposes LogicMonitor to risks of biases and errors affecting reliability.

What makes LogicMonitor unique

  • LogicMonitor offers a hybrid observability platform for diverse IT environments.
  • The platform uses AI and machine learning for predictive insights and issue prevention.
  • LogicMonitor provides scalable, subscription-based monitoring solutions for enterprises and service providers.

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