Merchant Operation Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The Merchant Operations team is one of the core B-side teams within 99Grocery, responsible for shaping and driving key operational rules, processes, and product capabilities across the merchant ecosystem.

We are both deeply local and truly international. Our team combines members with extensive experience in the Brazilian market with talents from diverse countries and backgrounds, bringing together strong local insights and global perspectives. This unique combination enables us to understand the complexities of the local market while continuously exploring and building solutions with a global mindset.

Role Responsibilities

• Lead the project management of strategic and high-impact operational initiatives.
• Act as the project leader, collaborating with multiple Operations teams across the organization to initiate, drive, and successfully implement projects.
• Build close relationships with merchants and platform partners, collect and synthesize merchant feedback into actionable market insights, and leverage these insights to drive project development and execution.
• Identify and translate merchant needs into product requirements and capabilities, working closely with Product and Product Operations teams to develop and launch new product features.

Role Qualifications

• Strong hands-on experience and solid industry knowledge of the Brazilian retail market, particularly the grocery and supermarket sector, with a deep understanding of in-store operations and workflows, especially in the picking process.
• Good understanding of online retail operations. Familiarity with the operations of major on-demand grocery / food delivery platforms is a strong plus.
• Solid project management experience, particularly in leading cross-functional projects. Familiarity with common project management tools and methodologies.
• Excellent external communication and market research skills, with the ability to build strong relationships with merchants and partners.
• Results-oriented, pragmatic, and highly detail-oriented.
• Basic analytical skills, with the ability to interpret data and support business decision-making.
• 5+ years of relevant work experience.
• Fluency in both Portuguese and English. Chinese proficiency is a strong plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).   I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms