Head of Product Delivery - LATAM Payments Rails

As Head of Product Delivery for LATAM Payments Rails in Latin America, you will own end-to-end delivery—from intake through release and operationalization—while leading the team and partnering with Product, Technology, Operations, CS&I, and other cross-functional teams. You will manage timelines, dependencies, and blockers to keep execution on track; strengthen governance and agile delivery practices; and drive continuous improvement to enable faster, more consistent outcomes and better customer experiences.

Job Responsibilities

• Own end-to-end product delivery for LATAM Payments Rails, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting. Identify and act on opportunities to improve efficiency and cross-functional coordination.
• Lead change management across functional partners, and make sure delivery meets the firm's risk, controls, compliance, and regulatory requirements across the region.
• Oversee timelines, dependencies, and capacity across the delivery portfolio. Address blockers early, make sure the right resources are in place, and act as the main delivery contact for senior stakeholders and functional partners.
• Set up and lead program governance, including operating cadence, working groups, integrated plans, RAID, dependency management, and "Ready to Launch" readiness reviews.
• Make sure delivery is disciplined across the full lifecycle (planning, build oversight, testing, UAT, cutover, and hypercare) so that products are fully operationalized and stakeholders are ready at launch.
• Drive process re-engineering and continuous improvement to make delivery faster, more transparent, more predictable, and more tightly controlled.
• Lead, develop, and inspire a high-performing delivery team. Build a collaborative culture that encourages open dialogue, accountability, and constructive conflict resolution.
• Assess delivery constraints, including policies, processes, and regional regulatory factors. Remove barriers and use sound judgment to solve complex challenges across the product development lifecycle.
• Give senior leadership clear, data-driven updates on delivery status, risks, and outcomes.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience, or equivalent expertise, leading delivery of products, programs, or technology platforms in complex, cross-functional, matrixed environments.
• Proven experience leading and developing delivery teams, including people management and performance management.
• Track record of setting up delivery governance and operating models, and of driving continuous improvement at scale.
• Strong experience with product- or platform-wide release management, including deployment processes, cutover strategies, and operational readiness.
• Knowledge of payments and/or core payment rails, ideally including real-time or local payment schemes.
• Strong understanding of the product development lifecycle, agile delivery practices, and using data to inform decisions.
• Experience in business analysis, process re-engineering, and change management.
• Strong leadership, influencing, and executive stakeholder management skills, with the ability to perform in high-pressure, time-sensitive environments.
• Advanced written and verbal communication skills, including the ability to present to senior leaders.
• Experience delivering payments products across Latin American markets and their regulatory environments.
• Proficiency in Spanish.
• Expertise in agile delivery methodologies and tools such as JIRA.