Assistant Manager

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Assistant Manager is leading an operation team to achieve all business targets, plan capacity daily and intra - day based on tasks required and allocate/reallocate resources, accordingly, also taking up some departmental functions, such as training, team building, MI report etc., and to fulfill further operational requirements and accumulate cross-team cooperation experience.

Quality Assurance  

• Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard
• Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when vital
• Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals
• Liaise with various customers such as internal parties and auditors to maintain effective communication

Corporate Solutions (CS) Broker on-boarding Routine Operations

• Review the completed due diligence questionnaire from brokers
• Background checks e.g. name screening and IA license checking
• Annual review for existing CS brokers
• Register Broker profile and grant License Codes to Brokers in system
• Suspend / Terminate Broker Licenses
• Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.

Operation Management

• Ensure all works delivered are well planned and well implemented so as to meet the service objectives and business targets.
• Assist the Manager in designing and implementing the policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and driven edge in the Company as well as in the industry.
• Assist the Manager to ensure the work force are best used by manipulating some well-known operating model and methodology in meeting all service and productivity targets.
• Assist the Manager to project an excellent image of OSSC internally and externally.
• Establish operation manuals, review and streamline workflow / process and implement improvement measures to enhance efficiency & accuracy
• Work closely with colleagues from relevant Business units or supporting departments to identify business and service improvement opportunities.
• Carry out ad-hoc projects in a professional manner as and when required.

People Management

• Assist the Manager to establish and communicate clear objectives, priorities and performance standards
• Assess and develop staffs’ capabilities and provide mentorship, training and development to all levels of team members.
• Fully participates in performance review processes in accordance with company standards
• Work with other departments or counterparts to improve the cooperation and understanding among teams.
• Liaise and coordinate with all other parties concerned in resolving customer’s complaints and aim for service/operation improvements.
• Proactively seek feedback from staff to facilitate improvements in service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or advance to the OSSC Management.  

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.