Medical Lab Assistant - Client Services

Schedule: Full-Time, 3:00-11:30PM, with rotating weekend and holiday on call, benefits eligible.

This position does not perform phlebotomy.

This is a customer service-based position within Laboratory Services.

Provides clerical, registration, and patient care support. Ensures that specimen preparation, accessioning, and processing is completed. Performs waived laboratory testing in applicable lab sections.

Offsite Lab Sections: Responsible for specimen collection including venipuncture, capillary, sweat chloride, and miscellaneous other collections.

Essential Functions:

• Completes technical tasks such as specimen accessioning, specimen preparation, and processing, and specimen delivery and storage. May include phlebotomy and other specimen collection.
• Performs clerical tasks and specimen accessioning in accordance with testing protocols and criteria. Maintains laboratory operations by performing equipment maintenance, quality control, and preventive maintenance.
• Performs waived laboratory testing, documents patient reports, quality control, maintenance, and troubleshooting appropriately.
• Demonstrates knowledge of and upholds applicable laws and regulations related to position and laboratory operations.
• Documents daily, weekly, and monthly tasks on assigned work area task lists.
• Delivers service excellence and quality patient care through adjusting communication styles to adapt to various cultural differences, addressing client concerns by researching problems and identifying resolutions, using basic troubleshooting skills, and efficiently handling interruptions and functions with changing environments or circumstances.
• Provides feedback that is useful and assists in individual improvement. Actively engages in and supports efforts to develop an atmosphere of mutual respect and inclusiveness. Participates in continuing education programs.

Education Requirement:

High school diploma or equivalent, required.

Certifications:

• American Society for Clinical Pathology (ASCP) certification, preferred. 
• CPR certification, preferred for Offsite Lab sections.

Skills:

• Technical skills, organizational skills, ability to multitask, attention to detail, and computer experience required. 
• Interpersonal relationship skills to collaborate with internal and external customers.  
• Effective in both written and oral communications. 
• Efficient in collaborative and independent work. 

Experience:

• One-year of clinical laboratory/ medical experience and office experience, preferred. 
• Two years of phlebotomy experience, preferred.

Physical Requirements:

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Fume /Gases /Vapors, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Chemicals/Medications, Machinery, Seeing – Far/near, Walking

CONTINUOUSLY: Audible speech, Biohazard waste, Blood and/or Bodily Fluids, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Peripheral vision, Problem solving, Repetitive hand/arm use, Sitting, Standing

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"