Senior Editor

What's the opportunity?

We’re seeking an experienced and creative Senior Editor to join our content marketing team and help to amplify our brand voice across a diverse set of channels. You’ll shape and execute a high-impact content strategy that fuels demand generation, strengthens brand authority, and drives sales enablement. 

This is an AI-first era of customer service, and you’ll be at the forefront of shaping the conversation. You will collaborate with our Demand Generation, Sales, and Product Marketing teams to create high-performing content that engages decision-makers and drives action.

What will I be doing?

• Write, edit, and produce exceptional content, including industry reports, guides, blogs, newsletters, and case studies.
• Collaborate closely with marketing, sales, and product teams to tailor content strategies to audience needs across every stage of the customer journey.
• Partner with internal subject matter experts to clearly articulate and showcase our perspectives on AI and customer service.
• Coordinate with the design team to deliver visually appealing and engaging content across multiple formats.
• Craft powerful case studies that spotlight our customers' achievements and demonstrate measurable impact.

What skills do I need?

• 5+ years of experience in content marketing or editorial roles, preferably within the technology, AI, SaaS, or customer service industries.
• Exceptional writing, editing, and storytelling skills, with a proven ability to craft clear, concise, and compelling content.
• Demonstrated expertise across multiple content formats (blogs, white-papers, case studies, social media, email marketing, etc.).
• Proven experience developing customer stories that communicate business impact.
• Familiar with SEO best practices, content analytics, and full-funnel digital marketing performance metrics.
• Proven cross-functional collaborator, experience working with marketing, sales, product, and customer advocacy teams.
• Excellent organisational, planning, and project management skills, able to efficiently manage multiple concurrent projects and deadlines.
• Track record of managing large-scale content projects and campaigns from ideation through execution and performance analysis.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed