Full-Time
Automation Engineer
Robotics
Posted on 8/4/2026
TELUS Digital
10,001+ employees
Global AI-powered digital transformation & BPO
Compensation Overview
$104.8k - $131k/yr
Remote in USA
Remote
Remote within the United States, with travel required.
Bachelor's, Master's
 Software Engineering (1) |
|---|
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- Previous experience in robotics training pipelines from automation and human-in-the-loop perspectives.
- At least 3 years of experience in artificial intelligence/machine learning engineering, data engineering, or workflow orchestration.
- A Bachelor's or Master's Degree in Computer Science, Data Engineering, Artificial Intelligence, or a related field, or equivalent experience.
- Proficiency with orchestration tools or frameworks such as Airflow, Prefect, LangChain, Dagster, Kubeflow, or similar.
- Strong data-insight and programming skills, with Python preferred, for building and integrating orchestration pipelines.
- Familiarity with Generative AI models, including large language models and diffusion models, and their deployment.
- Strong problem-solving and analytical skills to optimize workflows.
- Excellent communication and collaboration skills to work across technical and non-technical teams.
- Design and build an automation and human-in-the-loop pipeline for high-quality egocentric data collection and annotation.
- Monitor and optimize artificial intelligence pipelines by addressing bottlenecks, errors, and inefficiencies.
- Rapidly iterate artificial intelligence pipelines based on customer requirements.
- Collaborate with data scientists, engineers, and business stakeholders to define use cases and translate them into orchestrated artificial intelligence solutions.
- Establish best practices for artificial intelligence orchestration, versioning, monitoring, and lifecycle management.
- Document processes, technical architectures, and orchestration standards for knowledge sharing.
- Design and implement orchestration pipelines that connect multiple Generative AI models, application programming interfaces, and tools into end-to-end workflows.
- Stay updated on advancements in artificial intelligence orchestration, large language models, and automation tools to continuously enhance solutions.
- Experience in Generative AI or large language model orchestration is a strong plus.
TELUS Digital Experience provides end-to-end digital transformation services for enterprises, combining digital strategy and design, cloud IT solutions, AI-powered automation, AI data solutions, and omnichannel customer experience. It uses a global delivery network built from strategic acquisitions and a long-running managed-services model to serve 650+ clients across tech, media, e-commerce, fintech, healthcare, and automotive. Its flagship product is Fuel iX, an enterprise-grade Generative AI engine, with tools like Fuel iX Copilots for productivity, Agent Trainer for AI-based customer service training, and Fortify for automated GenAI security testing. It differentiates itself by offering an integrated suite of digital consulting, development, and AI data solutions powered by its own GenAI platform, helping clients accelerate digital transformation and scale AI responsibly through long-term partnerships and project-based work.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$539M
Headquarters
Vancouver, Canada
Founded
2005
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See people who can refer or advise you
Simplify's Take
What believers are saying
- ElevenLabs and Cresta partnerships broaden enterprise AI revenue without building every model internally.
- Dreamforce 2026 gives TELUS Digital fresh visibility with bankers, higher ed, and CX buyers.
- IISc partnership strengthens India talent pipelines and supports longer-term AI engineering capacity.
What critics are saying
- July 2026 impairment wiped C$2.1 billion, signaling TELUS Digital's economics remain broken.
- Romania cut 300 jobs in 2026 after a client shut down the project.
- March 2026 security incident exposed voice recordings, Salesforce data, and source code; trust erodes fast.
What makes TELUS Digital unique
- TELUS Digital pairs contact-center operations with implementation, not software alone, across 35+ countries.
- Fuel iX and 90,000+ simulations give it proprietary AI training and deployment workflows.
- Salesforce Summit partner status and 40+ Agentforce agents show credible enterprise integration depth.
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Benefits
Health Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Unlimited Paid Time Off
Hybrid Work Options
Remote Work Options
Wellness Program
Mental Health Support
Gym Membership
Confer...
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 6%2 year growth
↑ 10%TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /CNW/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /PRNewswire/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital
S&P drops TELUS from Canadian Dividend Aristocrats Index after dividend slashed 55%. TELUS Corp. (TSX: T) has been stripped of its dividend aristocrat status. S&P Dow Jones Indices said the telecom will be removed from the S&P/TSX Canadian Dividend Aristocrats Index before the open on Sept. 1, a change that surfaced through the index provider's routine monthly dividend review. The announcement named no replacement. The reason is straightforward. Membership requires a company to raise its regular cash dividend every year for at least five consecutive years. TELUS did the opposite, resetting its quarterly payout to 18.75 cents a share from 41.84 cents, a cut of roughly 55 per cent, effective Oct. 1. One reduction is enough to end a streak, regardless of how long it ran. Sponsored · Altamira Gold Corp. The removal is more than symbolic. Index membership pulls in passive money, most visibly through the iShares S&P/TSX Canadian Dividend Aristocrats Index ETF, and funds tracking the benchmark have to sell what the index drops. TELUS also terminated the discount on its dividend reinvestment plan as of the same date, closing another avenue for shareholders to add stock on favourable terms. Management framed the cut as a balance sheet decision rather than a distress signal. The company expects the reset to preserve about $2.7 billion in cash through 2028, earmarked for paying down debt. Net debt stood at 3.5 times adjusted EBITDA at quarter-end, against a target of 3.0 times or lower by the end of 2028, which is a goal that was already pushed out by a year. Second quarter results underlined the pressure. Revenue fell 3 per cent to $4.9 billion, adjusted EBITDA slipped 2 per cent, and the company booked a $1.8-billion net loss driven by a $2.1-billion non-cash writedown at TELUS Digital. Full-year free cash flow guidance was trimmed to roughly $1.8 billion from $2.45 billion, with competitive pricing and slower population growth cited among the culprits. Telus last traded at $13.58 on the TSX. Information for this briefing was found via the sources and the companies mentioned. The author has no securities or affiliations related to this organization. Not a recommendation to buy or sell. Always do additional research and consult a professional before purchasing a security. The author holds no licenses.
TELUS has launched the TELUS Wise Digital Content Safety Seal, a new designation for Canadian children's programming funded through TELUS STORYHIVE. The seal identifies content that passes TELUS' comprehensive digital content safety review. The initiative combines expertise from TELUS Wise, TELUS STORYHIVE, and TELUS Digital. Programming with the seal will appear on TELUS STORYHIVE Kids TV, available via TELUS Optik TV Video on Demand channel 611, Stream+, and YouTube. To earn the seal, creators must undergo vulnerable sector checks when working with children, follow STORYHIVE's Code of Conduct, and maintain child safety protocols. TELUS Digital independently reviews, classifies, and assesses completed programmes against established safety standards. The seal goes beyond traditional age-appropriate ratings, evaluating content safety, production practices, and educational value.
TELUS Digital partners with Indian Institute of Science (IISc) to drive tech innovation. TELUS Digital today announced it is partnering with the Indian Institute of Science (IISc), one of India's foremost research institutions. Through this partnership, they aim to advance cutting-edge research, propel AI breakthroughs, and prepare tomorrow's digital workforce for modern challenges. Speaking during the partnership signing event, Amith Nair, General Manager of AI Services Delivery at TELUS Digital, said, "IISc has world-class researchers, and we have AI and digital engineering problems at a scale you can't replicate in a classroom. This partnership puts those together." Amar Naik, Vice President, Engineering, added, "IISc researchers will work alongside our teams on live R&D projects, move through internships and assistantships with us, and graduate having already solved the kind of problems we hire for." Prof. Ambedkar Dukkipati, Chair, Centre for Scientific and Industrial Consultancy (CSIC), IISc, stated, "IISc conducts cutting-edge research in Machine Learning, Artificial Intelligence (AI), and Robotics, and regularly publishes its work in top-tier conferences and peer-reviewed journals. This partnership will facilitate converting scientific research into practical solutions that can be deployed." Prof. Rajesh Sundaresan, Dean, Division of Electrical, Electronics, and Computer Sciences (EECS), IISc & Amith Nair, General Manager of AI Services Delivery at TELUS Digital, exchanged the Memorandum of Understanding (MoU), formalizing the collaboration. This partnership creates multiple touchpoints for mutual growth: * Co-creating innovation through joint R&D projects and technology development initiatives * Building talent via workshops, training, skill development, internships, placements, and student assistantships * Fostering the exchange of researchers, students, publications, and expertise across both organizations * Driving impact through collaborative academic events and expert interactions During the event, members of the TELUS Digital team answered questions about working in AI and what the industry is looking for in new engineers. For TELUS Digital, the collaboration deepens its presence in one of the world's most important markets for AI and engineering talent and represents a long-term commitment to advancing India's innovation and technology leadership.