Covenant House

Nonprofit housing and support for homeless youth

Resident Advisor

Residential & Direct SupportPosted on Nov 12

Full-timeNew York, NY, USA$19.48 /hrIn-person

About the Job

Requirements

A high school diploma or GED and at least three years of relevant work experience are required.
An understanding of the youth service plan is required.
An 8-hour security license is required; Covenant House will provide it to candidates who accept employment and do not already have the license.
Interest in working with at-risk or homeless young females is required.
Strong multitasking skills and the ability to manage multiple projects at once are required.
Verbal, written, and problem-solving abilities are required.
The ability to move throughout the day is required.
A strong focus on child protection and resident safety is required.
The ability to work in a rapidly changing environment where processes and protocols are being developed and refined is required.
Flexibility in work schedule, including weekends and holidays as needed, is required.
Dedication to Covenant House's mission is required.

Responsibilities

Provide direct engagement, supervision, and support to youth residing in shelters.
Operate in accordance with CHNY's mission, vision, and five principles, and maintain an environment that reflects this culture.
Ensure the floor and rooms are clean, safe, well-lit, and serviceable for youth entering and residing in the program.
Monitor program and client activities to ensure a safe and secure environment, including securing the unit during altercations, conducting room searches in accordance with policy, and assisting with evacuations during drills and emergencies.
Welcome youth to the floor and orient them to floor expectations, the mission statement, and the five principles.
Assist youth with preparation for the day and support life skills such as laundry, ironing, and cleaning.
Support Case Managers by distributing appointment slips, following up on appointments, collecting and filing paperwork, and assisting with file maintenance and compliance.
Maintain ETO records and document youth activities and meaningful interactions using the S.O.A.P. format.
Escort youth to other agencies and services, such as hospitals and mass transit, when necessary.
Conduct room searches after emergency evacuations to ensure all residents have safely left the floor.
Create a sanctuary for youth on the floor.
Provide direct support and monitoring while escorting youth to clothing rooms, attending cafeteria meals, and participating in recreation, group activities, and special events.
Engage directly with youth at all levels of service and be where the youth are.
Maintain healthy relationships with youth while observing boundaries and mutual respect.
Conduct nightly meetings focused on CHNY's mission and principles, motivation, mutual support, and community building.
Conduct workshops on life-skills topics such as hygiene, anger management, self-esteem, problem-solving, cleaning, and laundry.
Complete incident reports accurately by the end of the shift and submit them to the appropriate parties.
Participate in required trainings, supervision, and staff meetings.
Perform other duties as assigned or needed.

Desired Qualifications

A bachelor's degree is preferred.
Experience working with at-risk or homeless young females is strongly preferred.
A driver's license is preferred; comfort driving a 7-passenger van is a plus.
An upbeat, creative, and fun demeanor is preferred.
Passion for Covenant House New York is preferred.

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Resident Advisor provides all Youth Shelter residents with holistic and comprehensive supportive services in a positive, nurturing environment using an integrated, multidisciplinary team approach. Reporting to the CHNY Program Coordinator and Direct Service Manager, the Resident Advisor will support a culture that successfully achieves meaningful results for the young people we serve.

What you'll do

Provide direct engagement, supervision, and support to youth residing in shelters.
Operate fully out of CHNY's mission, vision, and five principles, and maintain an environment that displays this culture.
Ensure that the floor and rooms are clean, safe, and well-lit in preparation for the new youth entering the program and that they remain serviceable throughout their residency.
Monitor program and client activities to ensure a safe and secure environment. This includes but is not limited to, securing the unit in the event of an altercation, conducting room searches in accordance with CHNY policy, and assisting in the evacuation during drills and emergencies.
Welcome youth to the floor and orient youth to floor expectations, Mission Statement, and five principles.
Assist youth with preparation for the day. Support youth in life skills, e.g., laundry, ironing, cleaning.
Provide support to Case Managers as needed, distribute appointment slips, appointment follow-up, collection and filing of paperwork, assist with file maintenance and compliance,
Must have an understanding of the youth service plan.
Maintain ETO records and document all youth activities and meaningful interactions using the S.O.A.P. format.
Escort youths to other agencies and services when necessary (e.g., hospitals, mass transit).
Conduct room searches for Youth Shelter residents after emergency evacuations to ensure everyone is safely off the floor.
Create a sanctuary for youth on the floor.
Provide direct support and monitoring when escorting youth to clothing rooms, being in the cafeteria for meals, and participating in recreation, group, and special events.
Directly engage with youth at all levels of service, i.e., Be where the youth are
Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
Conduct nightly meetings focused on CHNY Mission and Principles, motivation, mutual support, and community building.
Conduct workshops on various life-skill issues, such as hygiene, anger management, self-esteem, problem-solving, cleaning, and laundry.
Complete all incident reports fully and correctly by the end of the shift and submit them to the appropriate parties.
Participate in all required trainings, supervision and staff meetings.
Performs other duties as assigned/needed.

Qualifications

High School/GED with three or more years of relevant work experience required. Bachelor's Degree Preferred.
Experience working with at-risk/homeless young females is strongly preferred; interest in working with this population is required.
8-hour security license required (Covenant House will provide to candidates who accept employment and do not have this licensure)
Driver's license preferred—comfortability driving a 7-passenger van is a plus.
Strong multi-tasking skills with demonstrated ability to manage multiple projects at once are required.
Excellent verbal, written, and problem-solving abilities, willingness and ability to move throughout the day, and an upbeat, creative, and fun demeanor are required.
A strong focus on child protection and ensuring the safety of residents is required.
Ability to work in a rapidly changing environment where processes and protocols are being developed and refined as the program operates.
Overall flexibility in work schedule required, including weekends and holidays if needed.
Dedicated to the mission of Covenant House.
A demonstrated passion for Covenant House New York

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About the Company

Covenant House

Nonprofit housing and support for homeless youth

Covenant House shelters young people facing homelessness and human trafficking and supports their transition toward stable, independent lives. Its programs span crisis care, transitional housing and longer-term support across North and Central America, including services for young families. Rights of Passage pairs residential care with life skills, education and employment planning, while workforce programs prepare youth for jobs and further study. The nonprofit combines individual and institutional donations with public grants to fund housing, health care and other support through its affiliates. Founded in 1972, Covenant House is headquartered in New York City.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $10K
Headquarters: New York, NY
Founded: 1972

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