Clinic Assistant
About the job
- A high school diploma or equivalent is required.
- At least three years of progressively more responsible health care experience, or equivalent education, in patient registration, medical records or health information, clerical support, or insurance verification, authorization, or referrals is required.
- Advanced skill with appropriate computer systems and software packages is required.
- The ability to transcribe reports, forms, and correspondence using technical and medical terminology from longhand or dictation may be required.
- The ability to compose routine correspondence and reports is required.
- The ability to edit documents for grammar and punctuation is required.
- Knowledge of departmental policies and procedures is required.
- Time-management and organizational skills are required.
- The ability to withstand varying job pressures and effectively prioritize related tasks is required.
- Demonstrated interpersonal and effective communication skills that promote cooperation and teamwork are required.
- The ability to work credibly and effectively with medical and administrative staff is required.
- The ability to work in a fast-paced environment is required.
- The ability to handle confidential information is required.
- Demonstrated keyboarding skill of 60 words per minute may be required.
- Greet members, patients, visitors, and others, and provide complete and meaningful information.
- Participate in ensuring patient comfort and personal care activities.
- Schedule patient appointments and make confirmation calls to patients.
- Provide patients with basic information about the clinic and directions to buildings.
- Create new-patient packets, including letters to new patients.
- Check in walk-in patients.
- Manage information exchange with referring and consulting physicians.
- Pull, file, and locate charts as needed; enter data into paper medical records and computer systems; and create reports as necessary.
- Perform charge entry, including use of E-chart, AS400, and other appropriate systems, as needed.
- Perform clerical duties such as printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies.
- Type, process, and transcribe routine and complex reports, forms, and correspondence, including technical and medical terminology, from notes or dictation.
- Operate standard office equipment, including a personal computer, fax machine, copier, adding machine, postage machine, and multi-line telephone.
- Coordinate departmental workflow and services provided to patients within the limited scope of the position.
- Organize and schedule meetings within the department, with other medical staff and contracted vendors, or between physicians and other departments.
- Facilitate communication among staff, providers, patients, and families.
- Coordinate physician visits and procedures.
- Work with physicians, patients and families, and community resource providers to develop, initiate, and modify clinical and transition plans.
- Communicate care plans to patients and families, healthcare providers, and resource agencies.
- Educate providers, staff, and patients about the clinic referral process and provide customer service regarding that process.
- Provide data-entry and clerical support for referrals for prepaid and fee-for-service health plans.
- Understand health-plan guidelines, benefits, and basic risk models; maintain knowledge of referral processes and share information with staff.
- Verify patient eligibility and follow up with patients and health plans to determine coverage.
- Perform complex insurance verification and pre-verification, including eligibility checks and calls to insurance companies.
- Follow the clinic's referral processes and procedures.
- Monitor fee-ticket handling to support timely processing and clinic financial, customer-service, and regulatory standards.
- Assist providers and staff with missing, incomplete, or inaccurate fee tickets and hospital charges.
- Assist providers and staff in assigning appropriate ICD-9 and CPT-4 codes and researching related problems or concerns.
- Review fee tickets and documentation for appropriate CPT and ICD-9 coding practices.
- Handle patient inquiries about referral issues and follow up with patients and other relevant parties until the issues are resolved.
- Identify and resolve patient, physician, department, and insurance-company concerns, requests, and problems related to referrals.
- Work cooperatively with staff to resolve issues for patients and providers.
- Organize and prioritize daily workload and manage time efficiently.
- Anticipate critical workload times and periods of high volume, and organize work to manage them efficiently.
- Handle multiple tasks simultaneously.
- Meet established guest-relations standards for professional behavior and confidentiality.
- Greet and direct patients, visitors, and other employees according to department procedures.
- Provide prompt, courteous, and complete customer service by phone or in person.
- Respond to requests for information courteously and efficiently.
- Take complete, accurate, and timely telephone and verbal messages.
- Present a professional and helpful image to customers and staff.
- Take on special responsibilities and projects as requested.
- Act as a liaison to communicate departmental information to customers regarding department operations.
About the company
Legacy Health is a health system focused on improving wellness by providing medical care to patients, supporting healthcare professionals to meet high standards, and taking care of the small details that aid healing. Its services come from hospitals and clinics that work to help people stay healthy, recover, and live healthier lives, while also investing in staff development and community health. The company differentiates itself through its emphasis on a lasting legacy rooted in diverse, culturally competent care and a strong commitment to inclusion, equal opportunity, and empowering employees to meet the needs of those they serve. Its overarching goal is to improve the wellness of everyone it touches and to create a legacy that continues beyond today.
Company Size
5,001-10,000
Company Stage
Grant
Total Funding
$2.2M
Headquarters
Portland, Oregon
Founded
1989
Get referred to Legacy Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- The Oct. 1, 2026 UnitedHealthcare deal preserved in-network access for roughly 66,000 patients.
- Regence renewed May 6, 2026, restoring in-network status after a brief network split.
- Legacy opened Ridgefield Family Medicine in July 2026 and expanded CARES Northwest in February.
What critics are saying
- Legacy projects a $38 million loss and closed Washington urgent cares in November 2025.
- Medicare and Medicaid cover two-thirds of patients, while reimbursement still misses cost.
- If Medicaid cuts deepen, Legacy cannot sustain underreimbursed hospitals without merger or asset sales.
What makes Legacy Health unique
- Legacy Health runs seven campuses, a children’s hospital, and 70 clinics across two states.
- Its therapeutic gardens and CARES Northwest create community-rooted, trauma-informed care competitors rarely copy.
- Susan Huang became CEO June 15, 2026, bringing provider and payer strategy experience.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
Paid Vacation
Employee Discounts
Company News
Legacy Health, UnitedHealthcare reach deal to continue access to services. By Kimberly Cortez, The Columbian, Vancouver, Wash. The Tribune Content Agency October 1, 2026 6:08 PM Gift Article Clark County residents with UnitedHealthcare health insurance will continue to access Legacy Health services after the two organizations reached a new agreement Wednesday just hours before their previous contract was set to expire. The new contract became effective Oct. 1. About 30,000 residents in Southwest Washington were at risk of losing in-network rates and benefits to Legacy Health hospitals, clinics, urgent cares and providers. Legacy Health said it will be working with patients insured by UnitedHealthcare to minimize any disruption to care, including helping patients reschedule appointments or procedures that may have been delayed. Before the new contract, Legacy Health and UnitedHealthcare were at odds over how much the insurer would pay for the rising cost of care. Since 2021, Legacy's operating expenses have risen 50 percent due to inflation and higher labor and supply costs, outpacing UnitedHealthcare's reimbursement growth by 78 percent, according to the nonprofit health system's website. In November, Legacy closed all Washington Legacy-GoHealth Urgent Care clinics - including locations in Camas, Cascade Park, Hazel Dell and Salmon Creek - due to these financial challenges. While the new contract recognizes increased operating costs, it doesn't completely close the financial gap, according to Legacy. The new reimbursement rates were not disclosed by either organization. "We know this process has been stressful for our patients with UnitedHealthcare coverage, and we are pleased to share that we have reached an agreement," said Merrin Permut, Legacy Health vice president and chief population health officer. This isn't the first time Legacy and an insurance company have struggled to reach an agreement on a new contract. In April, Regence health insurance's network no longer included Legacy Health providers after the two organizations failed to reach an agreement before their previous contract expired. About 9,300 Clark County residents with Regence insurance were affected by the change. The two organizations were able to reach an agreement on a new contract about a month after the previous one expired. This story was made possible by Community Funded Journalism, a project from The Columbian and the Local Media Foundation. Top donors include the Ed and Dollie Lynch Fund, Patricia, David and Jacob Nierenberg, Connie and Lee Kearney, Steve and Jan Oliva, The Cowlitz Tribal Foundation and the Mason E. Nolan Charitable Fund. The Columbian controls all content. For more information, visit columbian.com/cfj. Unlock all stories. Stay informed. Starting at just $1.99/week Subscribe today
Legacy Health, UnitedHealthcare reach deal to continue access to services. 30,000 in Southwest Washington were at risk of having care disrupted. Published: October 1, 2026, 11:41am Clark County residents with UnitedHealthcare health insurance will continue to access Legacy Health services after the two organizations reached a new agreement Wednesday just hours before their previous contract was set to expire. The new contract became effective Oct. 1. About 30,000 residents in Southwest Washington were at risk of losing in-network rates and benefits to Legacy Health hospitals, clinics, urgent cares and providers. Legacy Health said it will be working with patients insured by UnitedHealthcare to minimize any disruption to care, including helping patients reschedule appointments or procedures that may have been delayed. Before the new contract, Legacy Health and UnitedHealthcare were at odds over how much the insurer would pay for the rising cost of care. Since 2021, Legacy's operating expenses have risen 50 percent due to inflation and higher labor and supply costs, outpacing UnitedHealthcare's reimbursement growth by 78 percent, according to the nonprofit health system's website. In November, Legacy closed all Washington Legacy-GoHealth Urgent Care clinics - including locations in Camas, Cascade Park, Hazel Dell and Salmon Creek - due to these financial challenges. While the new contract recognizes increased operating costs, it doesn't completely close the financial gap, according to Legacy. The new reimbursement rates were not disclosed by either organization. "We know this process has been stressful for our patients with UnitedHealthcare coverage, and we are pleased to share that we have reached an agreement," said Merrin Permut, Legacy Health vice president and chief population health officer. This isn't the first time Legacy and an insurance company have struggled to reach an agreement on a new contract. In April, Regence health insurance's network no longer included Legacy Health providers after the two organizations failed to reach an agreement before their previous contract expired. About 9,300 Clark County residents with Regence insurance were affected by the change. The two organizations were able to reach an agreement on a new contract about a month after the previous one expired. This story was made possible by Community Funded Journalism, a project from The Columbian and the Local Media Foundation. Top donors include the Ed and Dollie Lynch Fund, Patricia, David and Jacob Nierenberg, Connie and Lee Kearney, Steve and Jan Oliva, The Cowlitz Tribal Foundation and the Mason E. Nolan Charitable Fund. The Columbian controls all content. For more information, visit columbian.com/cfj. Unlock all stories. Stay informed. Starting at just $1.99/week
boAt partners with hip hop reality show Legacy to support budding artists. boAt partners with hip-hop reality show Legacy to support emerging rap artists in India. The platform features judges Raftaar and KR$NA to find the next rap icon. Last updated: July 18, 2026 6:05 PM Consumer technology company Imagine Marketing Limited, which owns the audio brand boAt, announced a partnership with hip-hop reality show Legacy on July 14. The collaboration focuses on supporting emerging creators and cultural movements among the Indian youth. Legacy operates as a community-led talent platform designed to identify the next prominent rap artist in the country. Popular hip-hop figures Raftaar and KR$NA serve as the judges for this music show. Key takeaways. Discover more South Asians & Diaspora Computer Hardware * Audio brand boAt announced a formal partnership with the rap talent platform Legacy on July 14. * Indian hip-hop artists Raftaar and KR$NA head the reality show as main judges. * The reality show uses a three-phase elimination format consisting of cyphers, live head-to-head battles, and sudden death rounds. * Parent firm Imagine Marketing Limited manufactured 71% of its products locally in India during the 2025 fiscal year. Through this new partnership, the audio manufacturer aims to expand its presence within the independent music ecosystem in India. The hip-hop platform provides young musical talents a structured path to transition from raw performers into professional stage artists. The show progresses through distinct competitive stages to test the contestants. It begins with the initial showcases featuring the top 30 selected contestants. The competition then moves to the top 15 stage, where rappers compete in live one-on-one battles. The final phase narrows down the pool to the top 10 contestants for high-intensity sudden death rounds before reaching the grand finale. Rappers KR$NA and Raftaar bring industry experience to the show to help contestants navigate these competitive phases[cite: 1]. KR$NA maintains an existing relationship with the audio brand as an official brand ambassador. The judges stated that the platform aims to provide authentic recognition to the Desi hip-hop community while establishing a sustainable infrastructure for upcoming artists. The show emphasizes real-world musical skills by evaluating contestants through collaborations and cyphers rather than standard television talent hunt formats. The parent organization, Imagine Marketing Limited, started operations in the year 2015. While the company began primarily as a seller of personal audio equipment like earphones and headphones, it has since expanded its product portfolio. The brand now sells smart wearables, power charging accessories, and audio-visual equipment across the Indian market. The company relies on its dedicated research and development wing, boAt Labs, which employs more than 100 engineers to design new consumer tech products. According to financial disclosures, the company achieved profitability in the 2025 fiscal year while executing its local manufacturing strategy. Discover more Software Industry Tablet PCs Frequently asked questions. Q1. Who are the judges for the hip-hop reality show Legacy? A1. Indian hip-hop artists Raftaar and KR$NA serve as the primary judges for the show. Q2. What is the competition format for the talent platform? A2. The show follows a three-phase structure that narrows down contestants from the top 30 to the top 15, and finally to the top 10 through cyphers, live one-on-one battles, and sudden death rounds. Q3. Which company owns the consumer electronics brand boAt? A3. Imagine Marketing Limited owns the brand. The company was established in 2015. Q4. Where does the audio company manufacture its electronic products? A4. The company designs and builds products locally under its domestic manufacturing plans, with 71% of total units produced in India during the 2025 fiscal year.
Dr. Huang leads Legacy Health. Published: June 15, 2026, 10:38am Dr. Susan Huang began Monday as Legacy Health's new president and CEO, the nonprofit health system said in a news release. "Legacy Health has a strong mission, exceptional people, and an essential role in the lives of patients and communities across Oregon and Southwest Washington," Huang said. "I'm honored to join the Legacy team and look forward to working with physicians, clinicians, caregivers, leaders, and staff across the organization as we continue to deliver high-quality care and move Legacy forward in ways that matter to patients and communities." As president and CEO, Huang will lead Legacy's efforts to advance clinical excellence, improve access to care, support and engage its workforce, and ensure the long-term sustainability of the its mission, according to the organization. Huang brings decades of clinical and executive leadership experience to Legacy Health. Huang has previously served as chief physician executive and chief executive of the Providence Clinical Network, where she helped guide clinical strategy and operations across a large, complex system. Earlier in her career, she served as CEO of Providence Health Network, a California payer-provider organization, and led value-based care initiatives at Palo Alto Foundation Medical Group, part of Sutter Health. A board-certified dermatologist, Huang earned a biochemistry degree, magna cum laude, from Harvard College and her medical degree from Harvard Medical School. She completed her internship at Brigham and Women's Hospital and her dermatology residency through the Harvard Combined Dermatology Program, where she served as chief resident. She also holds a Master of Business Administration. Unlock all stories. Stay informed. Starting at just $1.99/week
'Nature is a familiar place for all of us': Therapeutic garden brings benefits to Vancouver Veterans Affairs campus. Vibrant habitat also supports local bees, butterflies and other beneficial insects. Published: June 9, 2026, 6:06am Sponsored advertisement A new garden on the Vancouver Veterans Affairs campus offers therapeutic benefits to patients at the medical center while creating a vibrant habitat that supports local bees, butterflies and other beneficial insects. The garden was unveiled to veterans, caregivers and families on May 22 through a collaboration among VA FARMS, the Vancouver Bee Project and Legacy Health's therapeutic garden program. By using horticulture as a therapeutic medium, the garden helps veterans meet specific treatment goals and improve health outcomes, said Meghan Mckiernan, Legacy's therapeutic garden program manager. "Nature is a familiar place for all of us," Mckiernan said. "You see the cognitive shift, and as someone who works in patient care, it's just a very profound thing to witness that part of a patient's healing journey." Children enrolled in Legacy Health's therapeutic garden program worked with Mckiernan to curate a list of plants suitable for the VA FARMS space. Community organizations such as the Elks and Nature Play Designs assisted in procuring plants for this project. "It just really kind highlighted how wide-reaching nature and horticulture can be in our community," Mckiernan said. She hopes to bring more programming to veterans in partnership with fellow VA therapeutic garden coordinator Mandi Atkinson, whose efforts were instrumental in making the collaboration possible. Healthcare settings are increasingly adding therapeutic gardens due to the myriad health benefits correlated with nature and green spaces, according to the American Horticultural Therapy Association. Sponsored advertisement For example, multiple studies show higher levels of exposure to green space were associated with significantly lower levels of symptoms for depression, anxiety and stress. Patients aren't the only ones benefiting from quiet time in nature. Nurses and medical professionals also significantly benefit from proximity to a green space, which is why every Legacy hospital has a therapeutic garden, Mckiernan said. At Legacy Salmon Creek, the public can visit the therapeutic garden on the third floor near the cafeteria at any time of the day. "For our employees typically working long shifts inside, being able to take a break out in the garden is really important as an opportunity to just reconnect with nature and get some fresh air before they go back into a really stressful, busy environment," Mckiernan said. Sponsored advertisement This story was made possible by Community Funded Journalism, a project from The Columbian and the Local Media Foundation. Top donors include the Ed and Dollie Lynch Fund, Patricia, David and Jacob Nierenberg, Connie and Lee Kearney, Steve and Jan Oliva, The Cowlitz Tribal Foundation and the Mason E. Nolan Charitable Fund. The Columbian controls all content. For more information, visit columbian.com/cfj. Unlock all stories. Stay informed. Starting at just $1.99/week