Coface

Global trade credit risk management provider

Debt Collection Expert

Business OperationsConfirmed live in the last 24 hours

Full-timeBois-Colombes, FranceNo salary listedHybrid

About the Job

Requirements

Five years of experience in the debt collection industry or equivalent.
A Master's or Bachelor's degree in Business Administration, or an equivalent university degree.
Knowledge of COP, Atlas/Cofanet, INCA, Microsoft Office, and SharePoint.
Knowledge of debt collection practices.
Knowledge of Coface products, conditions, and provisions, especially debt collection.
Negotiation and mediation skills.

Responsibilities

Manage relationships with all collection entities.
Follow up on collection performance and manage the collection network daily.
Collaborate closely with regional claims and collection managers and local collection managers.
Organize workshops to improve processes and working methods.
Share best practices within the collection network.
Organize and prepare monthly calls with regions.
Support entities in making sensitive decisions and make decisions within Group delegation levels.
Ensure effective internal coordination between collection entities.
Attend internal and external meetings with suppliers, customers, and other Group departments as required.
Promote the business line, resolve issues, and discuss services and concerns.
Analyze collection results monthly.
Organize regular portfolio reviews with different countries.
Launch and follow up on specific action plans to improve performance.
Monitor legal services performance and maintain relationships with key suppliers.
Follow up on sensitive files.
Coordinate with the COP product owner and Business Technology team.
Specify new debt collection needs to develop and enhance reporting capabilities.
Participate in meetings with Business Technology to implement improvements.
Support collection entities and the Group specialties department in specific debt collection tenders.
Promote Coface debt collection services to clients, prospects, partners, and brokers.
Monitor service quality delivered by collection entities for the most important debt collection clients.
Handle relevant internal and external complaints.

Job Description

Taking care of the relations with all collection entities

Follow up of the collection’s performance
Daily management of the collection network

As part of the Group collection team, the Debt collection expert assumes various responsabilities

Network Management :

Implement a close collaboration with each regional Claims and collection managers/ local collection managers
Organization of workshop in order to improve processes/ working methods
Share best practices within the collection network
Organization and preparation of the monthly calls with the regions
Support entities in making sensitive decisions
Make decisions within the Group delegation levels
Ensure the effective internal coordination between collection entities
Attend internal and external meetings with suppliers, customers, other group departments when required
Promote the business line, resolve issues and discuss services and concerns

Reporting and Analysis: follow-up of the performance

Monthly analysis of the collection results
Organization of regular portfolio review with different countries
Launch of specific action plans and follow-up to improve the performance
Monitor the performance of legal services and maintain relationships with key suppliers.
Follow up of sensitive files (crucial)

Coordination within the collection tool

Close relation with product owner of COP and Implement a close cooperation with Business technology Team
Development and enhancement of the reporting’s capability: specify new Debt Collection needs.
Participation of meetings with BT to implement

Customer service:

Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers
Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
Handle complaints both internally and externally which are relevant to the department

Qualifications

Experience

5 year’s experience in Debt Collection industry or equivalent
Master / Bachelor in Business Administration or equivalent University degree

IT systems

COP
Atlas / Cofanet
INCA
Microsoft office
Sharepoint

Practices

Debt Collection practices
Knowledge of Coface’s products / conditions / provisions (especially Debt Collection)
Excellent negotiation and mediation skills

Additional Information

About the Company

Coface

Global trade credit risk management provider

Coface helps businesses manage credit risk and enable trade. It provides a global suite of risk-management services, including Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring. Its products work by protecting sellers from non-payment, assessing buyer risk with information services, collecting overdue debts, insuring individual risks, guaranteeing obligations, and financing receivables. The company differentiates itself through its 75-year track record, global reach across about 200 markets, a full end-to-end set of trade risk solutions, and the use of technology to support trade in both domestic and export markets. Coface’s goal is to help companies navigate uncertainty and grow by enabling safe, efficient trading.”}Seconds

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Bois-Colombes, France
Founded: 1946

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