Translation Services Coordinator

Translation Services Coordinator

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The Translation Services Coordinator collaborates closely with the Translation Services Lead to coordinate the translation of member health care and insurance materials from English to threshold languages. This includes the coordination of primarily vendor translator resources to meet deadlines and collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards. This position helps improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon.

Estimated Hiring Range:

$25.92 - $31.68

Bonus Target:

Bonus - SIP Target, 5% Annual

Priority will be given to candidates residing in Oregon and Southwest Washington.

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

Translation Services Coordination

• Coordinate translation project work of member materials to threshold languages and other languages; receive requests from queue, delegate to appropriate vendor(s) and ensure project deliverables are met.
• Verify specifications of translation work to be completed; track and report specification changes as needed; ensure clear and timely communication with vendors.
• Track assigned translation projects closely to balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.
• Monitor translation product quality assurance processes; collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality, compliance requirements and branding standards are met.
• Utilize program software to generate quality assessment reports to support the standards, including reading level requirements.
• Communicate project status and potential delays to translation work requestors and Member Engagement leadership as appropriate.
• Track translation services budget and costs by monitoring the quantity of purchase orders and tracking changes over time; keep manager up to date.

Translation Program Coordination

• Support the development of process job aids and workflows to meet translation requirements.
• Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs.
• Contribute suggestions to improve the policy on translation services for CareOregon.
• Update intranet and service sites and respond to policy-related questions as needed.
• Monitor and respond to project request queue as needed.
• Provide information and insight into culturally and linguistically appropriate materials.
• Participate in workgroups to support translation optimization if needed.

Experience and/or Education

Required

• Minimum 2 years’ experience providing project coordination services

Preferred

• Experience providing translation project coordination services
• Experience working with computer-aided translation (CAT) software
• Desktop Translation Publishing (DTP) experience
• Proofreading and quality assurance experience

Knowledge, Skills and Abilities                                                    

Knowledge

• Familiarity with current best practices for translation for US-based target audiences
• Familiarity with current best practices for marketing translations

Skills and Abilities

• Excellent spoken and written English communication skills
• Able to track, prioritize, coordinate and meet project deadlines
• Ability to use program management system and tools to communicate and manage workflows
• Excellent organizational skills; ability to manage multiple projects, priorities and deadlines
• Intermediate level skills in MS Office Suite including Outlook, Word, and Excel
• Ability to work well independently and collaboratively
• Ability to use discretion, good judgment and know when to ask for assistance or direction
• Ability to effectively interact with internal and external individuals at all levels
• Ability to exercise initiative and sustain motivation
• Ability to actively support the mission, values, and goals of CareOregon and its member groups
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):        ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security     ☐ Outdoor Exposure

Member/Patient Facing:    ☒ No                          ☐ Telephonic        ☐ In Person

Hazards:  May include, but not limited to, physical and ergonomic hazards.

Equipment:  General office equipment

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.