Executive – Documentation

Key responsibilities include:

• Maintaining and improving documentation efficiency and effectiveness.

• Ensuring accuracy in documentation and preventing revenue leakage.

• Maintaining turnaround time (TAT) for document processing and entries.

• Avoiding delays for customers and drivers at counters.

• Generating job orders for import seal cut, import loading, and destuff empty container operations.

• Generating export laden out pass and RFID for export containers.

• Monitoring in/out movement of laden and empty containers.

• Following up with HCCAR activities and ensuring 100% compliance.

• Closing manual out records, pending invoices, and gate-out transactions in the system within timelines.

• Verifying and filing Import, Export, and Bond Bills on a daily basis.

• Maintaining EXIM register entries and proper documentation records.

• Coordinating with operations and stakeholders for smooth cargo movement and documentation compliance.

Reports & MIS

• Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
• Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
• Ensure systematic record maintenance in OneDrive and local storage.

Customer Service

• Handle counter-based documentation and billing queries with prompt resolution.
• Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
• Ensure high customer satisfaction through professional and proactive service.

Department Coordination

• Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
• Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks