Services Cluster Director

What you’ll do:

• Responsible for the consolidated Services Cluster financial (P&L) and operational targets across Lifecycle Services, Project Services, and Digital Services
• Build, develop and manage Cluster Services organization covering multiple countries within the consolidated cluster structure
• Lead and coordinate Lifecycle Services teams acting as Country Service Leaders across cluster geography
• Oversee Project Services execution within the cluster, ensuring alignment with central Project Product Line governance
• Drive collaboration between cluster teams and EMEA Service Product Lines (PD Services, UPS Services, Life Safety Services, Projects Services, Digital)
• Continuous development of organizational capability by providing training, filling gaps with new talents in collaboration with HR
• Implements highest ethics and EHS (health and safety) standards and culture in Service teams across the cluster
• Drive for operational excellence with maximized availability, productivity and efficiency by leveraging synergies across the larger consolidated cluster
• Support and benefit from EMEA field service engineers pool coordinating with EMEA service operations
• Implements standard tools, processes across the cluster in line with common EMEA Services directives and Operational Excellence framework
• Ensure standard work processes, instructions, guidelines are developed and fully deployed
• Develop and deploy service strategies for profitable growth aligned with EMEA Service Product Lines and central functions
• Introducing and deploying standard Services portfolio in the markets, managing go-to-market and pricing in coordination with Product Lines
• Proactive services sales approach across the cluster, collaborating with Commercial Services function
• Life cycle management of Electrical products sold in the cluster by recording, maintaining, and tracking installed base data and maximize service coverage
• Maintaining connection with Sales Zones and Country Sales Organizations, leveraging synergies across the larger cluster footprint
• Interface with key customers to source new business and maintain current client relations
• Manages the Authorized Service Partners (ASP) in the cluster through dedicated ASP Management function
• Coordinate with Center of Excellence (COE) for Inside Sales, Quotation, Order Management, and Contract Management support
• Represent the cluster in regular business reviews covering commercial, financial, and operational performance and report predefined KPIs
• Define and execute the overall META Services strategy across Middle East, Türkiye and Africa, ensuring alignment with regional business priorities, EMEA strategy and long-term growth objectives.
• Drive profitable growth across the META Services business, with full accountability for revenue growth, profitability, operational efficiency and customer satisfaction.
• Lead and develop a high-performing regional Services leadership team, strengthening organizational capabilities, talent development, succession planning and accountability across all geographies.
• Drive the integration and harmonization of Services operations across META, establishing a consistent operating model, clear governance, standardized processes and cross-country synergies.
• Partner closely with META Commercial leadership and country organizations to identify new business opportunities, expand the Services portfolio, strengthen strategic customer relationships and accelerate market penetration.

Qualifications:

• Minimum Degree Level or equivalent, preferably engineering or business related
• General management (P&L) experience with commercial and similar Services operational skills and International (multi-country and culture) management experience
• Technical knowledge or Field experience in any of the areas of Power Quality (UPS) / Power Distribution (Low voltage/Medium voltage switchgear and products) / Life Safety (Emergency Lighting, Fire systems)
• Understanding of Digital Services offerings and technology integration
• Knowledge of Project Services execution and governance

Skills:

• Strong leadership skills with a strategic mindset to manage larger consolidated cluster
• Excellent verbal and written communication skills
• Proficient in English, both verbal and written; additional languages of the Cluster countries are a plus
• Strong financial acumen for managing increased P&L scope
• Experience working in matrix organization in multi-cultural environment
• Experienced Manager of People across multiple countries
• Ability to influence decision making of key stakeholders including Service Product Line Leaders
• Intercultural awareness essential for managing diverse geographies
• Strong communication and interpersonal skills to represent the business internally and externally
• Time Management and delegation skills for broader span of control
• Ability to coordinate effectively with central functions (Operational Excellence, COE, Product Lines)