Supervisor - Security Ops Center Team

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $115,200 to $128,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

JOB EXPECTATION: Engage in job duties outlined below, to reduce risk exposure in areas of cyber and physical security; and to promote our mission of safeguarding the people, property, reputation and shareholder value of the corporation. Work a combination of day shift and evening shift as well as providing rotating on-call coverage. 

PURPOSE The Supervisor, Security Operations Center provides daily supervision/management and operational oversight of the Constellation Security Operations Center (SOC). This role is responsible for scheduling, training, performance reviews, and adherence to SOC policy and procedures and performs oversight and quality control over the monitoring of intrusion alarms, access controls, and video surveillance of critical infrastructure to ensure operational effectiveness, response within service level expectations, and compliance with NERC CIP and other industry regulations.

This role operates a 24/7 365 security incident and reporting call center to answer emergency and routine calls for assistance and incident reporting, dispatches emergency response, law enforcement and investigators, provides emergency details and situational updates, to security and safety incidents. This role also provides investigative support to security specialists and law enforcement agencies by searching, identifying, and preserving surveillance systems records. Develop, communicate, and implement new and revised procedures.

Primary Duties and Accountabilities

• Daily supervision/management of SOC, conduct performance evaluations of SOC Operators
• Implement updates to SOC policy and procedures
• Conduct security incident report quality assurance reviews
• Coordinate new operator applicant assessments and interviews
• Maintain SOC Operator training, proficiency, and performance records
• Review collected SOC alarm/call metrics
• Onboard/train new SOC Operators Perform SOC Operator scheduling

Minimum Qualifications

• Bachelor’s degree 5 years of security supervisory/management experience or equivalent, preferably in a security operations center environment
• Strong communication skills, both written and oral
• Knowledge of PC/desktop workstation applications: Microsoft Word, Excel, Outlook, PowerPoint, etc.
• Ability to work effectively under high stress situations in dynamic, fast paced environments
• Ability to rapidly assess and respond to life safety and security incidents
• Proficiency on the following systems: CCure 9000, ExacqVision, Everbridge, Lenel. 
• Knowledge of: Constellation business structure, SOC policies and procedures, Constellation NERC/CIP policies and procedures, and Corporate Security policies and procedures.

Preferred Qualifications

• Advanced degree