Full-Time

Director of Customer Support

Confirmed live in the last 24 hours

Canary Technologies

Canary Technologies

201-500 employees

Hospitality management software for hotels

Compensation Overview

$150k - $225k/yr

Senior

New York, NY, USA

Hybrid

Hybrid position requiring some in-office presence.

Category
Customer Experience & Support
Customer Support
Required Skills
Zendesk
Salesforce
Asana
Requirements
  • BA/BS degree
  • 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment
  • Proven track record of driving customer satisfaction and operational efficiencies
  • Strong analytical, problem-solving, and decision-making skills
  • Expertise with Help Desk systems like Zendesk, Freshdesk, etc.
  • Familiarity with Salesforce and collaboration software (Slack, Asana, etc.)
  • Exceptional interpersonal skills
  • Ability to inspire and lead teams
Responsibilities
  • Lead, mentor, and expand the Customer Support team, fostering a culture of excellence.
  • Set clear objectives and KPIs for the team, ensuring alignment with our company's strategic goals.
  • Collaborate closely with other departments, especially Product and Engineering, to streamline product improvements based on customer feedback.
  • Develop and roll out scalable support processes and tools to elevate customer satisfaction and retention.
  • Analyze support metrics and trends, driving continuous improvements and solutions.
  • Represent the voice of the customer at the executive level, ensuring that their needs and concerns shape our offerings and strategies.
  • Evaluate and implement technology solutions like Help Desk systems, ensuring seamless integration and effectiveness.

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technology, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

Company Size

201-500

Company Stage

Series D

Total Funding

$175.1M

Headquarters

California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Canary Technologies secured $80M Series D funding for global expansion.
  • The company was named Guest Engagement Solution of the Year in 2025.
  • Increased adoption of AI in hospitality enhances guest experiences and efficiency.

What critics are saying

  • Competition from other AI-driven hospitality tech companies could erode market share.
  • Rapid AI development may lead to technological obsolescence without continuous innovation.
  • Economic downturns could reduce hotel spending on technology, impacting revenue growth.

What makes Canary Technologies unique

  • Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.
  • The company integrates seamlessly with existing hotel technology stacks.
  • Canary's AI Voice platform provides intelligent voice assistants for hotel operations.

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Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-1%
United Capital Group
Jul 7th, 2025
AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth

At HITEC 2025 in Indianapolis, United Capital Group spoke with Harman Narula, CEO of Canary Technologies, about the company's recent AI product launches and the growing role of artificial intelligence in hotel operations.

Startup Ecosystem
Jun 13th, 2025
Canary Technologies Secures $80M Series D to Expand AI-Powered Hotel Management

Canary Technologies, a leader in hotel guest management technology, has announced an $80 million Series D funding round led by Brighton Park Capital, with participation from Y Combinator, Insight Partners, and Fidelity.

TechCrunch
Jun 12th, 2025
Hotel management platform Canary nabs $80M Series D from BPC, YC, Insight Partners

Canary offers a product suite that encompasses every part of the guest journey, from booking to departure. The company offers services that let hotel guests check in on mobile devices or text the front desk for help. And it's leaning into AI in serving its customers’ guests through voice, web, and text with an LLM, sometimes offering instant responses.

Hospitality Net
Jun 12th, 2025
Canary Technologies Raises $80M to Solidify Its Position as the Hospitality AI Leader and Accelerate Global Reach

Canary Technologies, the award-winning global leader in hotel guest management technology, announced today it has closed an $80 million Series D round of funding to accelerate the company's global expansion as a leader in hospitality AI.

10MinHotel
May 1st, 2025
Canary Technologies Named Guest Engagement Solution of the Year

SAN FRANCISCO, CA - Canary Technologies, the hospitality industry's leading AI-powered Guest Management System, today announced it has been named Guest Engagement Solution of the Year by TravelTech Breakthrough, a global market intelligence organization that recognizes excellence in travel technology through its annual awards program.