Inactive
C

Capgemini

Global consulting, technology services, outsourcing

Lab IT Support Engineer

IT Service Desk & End User SupportPosted on Oct 2
Full-timeHolly Springs, NC, USAIn-person

About the Job

Requirements

  • Two to five years of experience in lab IT end-user support within the pharmaceutical or biotechnology industries, or equivalent work experience and applicable certifications.
  • Experience with lab instruments and lab instrument PCs.
  • Ability to support users and provide system maintenance and upgrades.
  • Ability to install and upgrade software.
  • Ability to provide first-line troubleshooting support.
  • Experience working with vendors to support operational qualification and ensure instruments work.
  • Knowledge of Information Technology Infrastructure Library processes, including Incident, Change, Knowledge, and Problem Management.
  • Experience with GxP practices, 21 CFR Part 11 compliance, manual testing, qualification processes, and knowledge of Laboratory Information Management Systems and Chromatography Data Systems.

Responsibilities

  • Perform user administration tasks, including creating user accounts and ensuring their validity.
  • Resolve incidents by troubleshooting and physically checking instruments, network issues, and licenses.
  • Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments.
  • Write and update standard operating procedures.
  • Provide periodic reviews and maintenance support to instrument owners, ensure maintenance plans are followed, and support firmware updates.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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