Operations Manager

Operations Manager

Milestone Treatment Center | Mahwah, NJ
Salary: 75,000-90,000
Location: On-site

About Milestone Treatment Center

At Milestone Treatment Center, we're dedicated to helping individuals overcome substance use and mental health challenges through compassionate, evidence-based care. We believe that exceptional treatment starts with exceptional people, and we're committed to building a collaborative, supportive environment where both our clients and employees can thrive.

As we continue to grow, we're looking for talented leaders who share our passion for making a meaningful difference.

About the Role

Milestone Treatment Center is seeking an experienced, motivated Operations Manager to lead the day-to-day operations of our Mahwah, New Jersey facility.

In this key leadership position, you'll oversee daily operations, support and develop staff, and ensure our treatment programs operate efficiently, safely, and effectively. You'll work closely with Clinical, Medical, Admissions, and other departments to create a positive environment that supports both our employees and the individuals we serve.

We're looking for a proactive, hands-on leader who takes ownership, solves problems, and knows how to bring out the best in their team.

Key Responsibilities

• Oversee daily operations of our Partial Hospitalization (PHP), Intensive Outpatient (IOP), and Outpatient (OP) programs.

• Lead, supervise, and mentor operational staff, establishing clear expectations and promoting accountability and professional growth.

• Manage staff scheduling, coverage, transportation coordination, facility operations, and daily program logistics.

• Partner with Clinical and Client Services teams to improve client engagement, attendance, retention, and overall treatment experience.

• Ensure facility operations meet organizational policies, safety standards, and applicable regulatory requirements.

• Address staffing challenges, operational concerns, and client-related issues with professionalism and sound judgment.

• Monitor operational performance, identify opportunities for improvement, and implement solutions that strengthen efficiency and service delivery.

• Collaborate with department leaders to ensure seamless communication, effective workflows, and continuity of care.

• Maintain accurate operational documentation, reporting, and compliance with HIPAA and confidentiality standards.

Qualifications

• Minimum of 3 years of management or supervisory experience in behavioral health, addiction treatment, healthcare, or a related field.

• Proven ability to lead teams, manage daily operations, and hold employees accountable to performance standards.

• Strong organizational, problem-solving, communication, and conflict-resolution skills.

• Ability to manage competing priorities and make sound decisions in a fast-paced environment.

• Experience with staff development, performance management, scheduling, and operational improvement.

• Familiarity with electronic health records, Microsoft Office, and operational reporting systems.

• Understanding of healthcare compliance, confidentiality, and client safety requirements.

Why Join Milestone?

At Milestone Treatment Center, you'll be more than a manager—you'll be an important part of a team dedicated to changing lives.

This is an opportunity to take ownership of a facility's daily operations, help shape a positive workplace culture, and make a meaningful impact on the quality of care we provide. We value strong leadership, fresh ideas, collaboration, and individuals who take pride in helping their teams succeed.

If you're a motivated leader who thrives on building strong teams, improving operations, and making a difference in behavioral healthcare, we'd love to hear from you.

Join Milestone Treatment Center and help us create an environment where recovery and professional growth go hand in hand.